Solutions Specialist/Collections

ANECA Federal Credit Union; Shreveport (LA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

ANECA Federal Credit Union is seeking a Collections Specialist to manage delinquent loan accounts and follow up with members. You will make dials to collect payments, maintain accurate delinquency records, and coordinate with staff to balance member goodwill with the credit union’s financial goals.

Requires a high school diploma and experience in collections or loan servicing; strong communication skills and discretion are essential in handling confidential member information.

Qualifications

• Requires effective written and verbal communication.
• Experience with delinquent loan collections preferred.
• Ability to handle confidential information professionally.

Responsibilities

• Assist members with delinquent loans to resolve delinquency.
• Maintain collection files according to department procedures.
• Answer phones, process correspondence, and maintain accurate files.
• Respond to telephone calls regarding payment notices and delinquent accounts.
• Provide members with a complete explanation of the loan’s status as requested.
• Contact members by telephone or mail regarding delinquent accounts to determine the reason for the past-due condition of the loan or account.
• Follow up on delinquent loans and make calls for interest, partial, or full payment.
• Perform skip tracing duties as required and directed.
• Maintain a detailed written record of all communication regarding the delinquency.
• Make recommendations on actions that should be taken if loan collateral is in jeopardy, reporting to the supervisor.
• Perform other duties as assigned.

Skills

Communication

Discretion

Education

High School Diploma

Job description

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Summary

Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Make follow up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

DUTIES & RESPONSIBILITIES

• Assist members with delinquent loans to resolve delinquency.


• Maintain collection files according to department procedures.


• Answer phones, process correspondence, and maintain accurate files.


• Respond to telephone calls regarding payment notices and delinquent accounts.


• Provide members with a complete explanation of the loan’s status as requested.


• Contact members by telephone or mail regarding delinquent accounts to determine the reason for the past-due condition of the loan or account.


• Follow up on delinquent loans and make calls for interest, partial, or full payment.


• Perform skip tracing duties as required and directed.


• Maintain a detailed written record of all communication regarding the delinquency.


• Make recommendations on actions that should be taken if loan collateral is in jeopardy, reporting to the supervisor.


• Perform other duties as assigned.

Education

Requires a high school diploma or equivalent knowledge of English, Mathematics, & Grammar.

Experience

Collection experience and loan experience preferred.

Additional Knowledge, Skills, & Abilities, Licenses, etc.

• Ability to communicate well, verbally or written, with co-workers, members, community members and management.


• Ability to comply with company and industry operating, safety standards, rules and regulations.


• Ability to work with confidential information, materials, and files appropriately, professionally, & discretely.

Physical Requirements

• Ability to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift,carry, push, pull, or otherwise move objects.


• Ability to sit and/or stand for long periods of time.


• Ability to demonstrate and apply manual dexterity to operate office equipment.


• Ability to view computer monitor or laptop screen for extended periods of time.

Working Conditions

Office Environment

Ability to adapt easily to changing work schedules.

This job description is not intended to be and should not be construed to be a comprehensive list of all responsibilities, duties, skills, qualifications, efforts, or requirements associated with the position.