Collections Specialist

CFS; Elburn (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

CFS is seeking a Collections Specialist in Illinois to own a defined portfolio of delinquent commercial accounts and drive payment resolutions. You will make 30–50 outbound calls daily, negotiate terms, and escalate to legal or repossession when necessary.

The role emphasizes research, skip tracing, and risk-based prioritization in a fast-paced, results-driven environment. Collaboration and independence are key to success.

Qualifications

• Experience in collections or high-volume customer service.
• Ability to handle difficult conversations and negotiate effectively.
• Strong problem-solving skills and ability to work independently.
• Experience managing a high-volume workload.

Responsibilities

• Manage and resolve a portfolio of delinquent commercial accounts
• Make 30-50 outbound calls daily to secure payments and negotiate terms
• Escalate accounts to legal or repossession when necessary
• Perform research and skip tracing to locate customers
• Document all account activity and prioritize based on risk and exposure

Skills

Negotiation

Skip tracing

Independent worker

High-volume workload

Job description

Take ownership of complex, high-risk accounts where your collections strategy and problem-solving skills truly make an impact. This is a great opportunity to move beyond basic collections into a more analytical, decision-driven role.

Why This Opportunity Stands Out

• Work on high-impact, late-stage commercial accounts (200+ days past due)


• Opportunity to take full ownership of a defined portfolio (~100 accounts)


• Develop advanced negotiation and resolution strategies beyond standard collections


• Exposure to legal escalation and reposession processes


• Fast-paced, results-driven environment with measurable impact


• Supportive, laid-back team culture with strong collaboration


• Chance to build expertise in risk prioritization and account strategy


• Potential for long-term or permanent placement

Key Responsibilities For The Collections Specialist

• Manage and resolve a portfolio of delinquent commercial accounts


• Make 30-50 outbound calls daily to secure payments and negotiate terms


• Escalate accounts to legal or repossession when necessary


• Perform research and skip tracing to locate customers


• Document all account activity and prioritize based on risk and exposure

Qualifications For The Collections Specialist

• Experience in collections or high-volume customer service


• Ability to handle difficult conversations and negotiate effectively


• Strong problem-solving skills and ability to work independently


• Experience managing a high-volume workload