Collection Specialist II

Trustmark; Ridgeland (MS); On-site; USD 36,000 - 60,000; Full time

Job summary

Trustmark is seeking a Collections Specialist to manage an assigned portfolio of accounts and loans, executing effective collection strategies to reduce delinquencies and minimize losses.

The role involves inbound/outbound calls, negotiating payment arrangements, and documenting interactions in accordance with procedures. Ideal candidates have 2+ years of collection experience and strong knowledge of debt collection rules.

Qualifications

• 2 years collection experience preferred on consumer, mortgage, or commercial products.
• High School Diploma.
• Knowledge of privacy and fair debt collection laws.
• Strong communication and negotiation skills.
• Understanding of lending process and credit reports.

Responsibilities

• Perform collection activities on simple to moderately complex accounts.
• Conduct inbound and outbound collection calls using a dialer.
• Negotiate payment arrangements and document interactions.
• Assist in resolving disputes and extensions.
• Identify problematic accounts and escalate as needed.
• Conduct skip tracing and other specialty queues.
• Perform additional duties as assigned.

Skills

Collection experience

Negotiation

Communication

Analytical skills

Regulatory knowledge

Microsoft Office

Dialer/Call systems

Education

Two-year college degree

Tools

Dialer software

CRM software

Job description

Overview

This position is responsible for managing an assigned portfolio of accounts and loans by executing effective collection strategies with a goal of reducing delinquency rates and minimizing financial losses.

Responsibilities

• Perform collection activities on simple to moderately complex consumer or commercial accounts/loans, with moderate supervision.
• Conduct inbound and outbound collection calls utilizing a predictive dialer, preview or other technology.
• Negotiate payment arrangements for delinquent accounts and document all interactions accurately in accordance with departmental procedures.
• Assist in resolving difficult collection problems such as payment disputes, alternative payment arrangements, and extensions.
• Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
• Conduct skip tracing and work other specialty queues when assigned.
• Perform additional duties as assigned.

Qualifications

• High School Diploma
• Knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
• General knowledge of the lending process from point of application to note documentation
• Familiarity with credit bureau information and other sources of consumer reporting
• Strong communication and interpersonal skills
• Effective organizational and analytical skills
• Sound judgment and decision-making skills
• Strong negotiating and collaboration skills
• Strong PC skills
• Two years of collection experience working with similar consumer, mortgage or commercial products preferred
• Two-year college degree preferred

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.