Collections Specialist

AIR Communities; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing. The Collections Specialist role is part of our Shared Service Center in the Denver Tech Center, supporting central administrative operations.

This in-office position emphasizes professional communication, negotiation, and the ability to manage delinquent accounts, including late notices, payment plans, and related filings.

Qualifications

• Strong verbal and written communication skills.
• Ability to negotiate payment arrangements with customers.
• Maintain professionalism and composure in difficult conversations.
• Ability to work independently and manage time effectively.
• Adaptability to operate across multiple systems and processes.

Responsibilities

• Contact delinquent account holders by phone or written correspondence.
• Request payment and bring accounts current.
• Prepare late notices and process filings related to collections.
• Review warrants of restitution, conduct evictions, and establish payment plans.
• Document collection activities and follow up on established plans.

Skills

Communication

Negotiation

Professionalism

Stress management

Independent work

Tools

Office equipment

Job description

AIR Communitiesis headquartered in Denver, CO and is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets.At AIR,we value integrity, respect, collaboration, customer focus, and performance.These values are brought to life by our teammates, who are ultimately responsible for our success.When you join our team, you'll work alongside the most dedicated professionals in the industry andopen the door to unlimited career opportunities.

Where You Will Work

Our corporate office is located in theDenver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.

AIR values relationships and the benefits from working side by side with teammates, thereforethis position will bein-office 5 days a weekto support central administrative operations.

Job Description

The Collections Specialist is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to contact account holders and collect outstanding payments.

A bit more about what you'll do…

• You will strike a balance between professionalism and ensuring timely payments.
• You have excellent communication and negotiation skills, as well as an ability to work independently.
• You’ll contact delinquent account holders by telephone or in writing and request payment to bring the account current.
• You’ll prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts.
• You’ll follow up with customers on established payment plans and document collection activities. You may recommend charge-offs.

Qualifications

• Computer literacy, and ability to learn new systems.
• Capacity to utilize a variety of office equipment.
• Good communication skills, both verbally and in writing.
• Ability to maintain professionalism and composure during challenging conversations.
• Ability to retain patience and manage stress.