Collections Specialist

Calculated Hire; Coppell (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Collections Specialist to join their team. This role involves managing collection efforts for borrowers in a fast-paced call center environment, ensuring compliance with performance metrics, and providing assistance to customers facing payment challenges. The ideal candidate will have a strong collections orientation, excellent communication skills, and the ability to multitask effectively. This is a fantastic opportunity to develop your career in a supportive environment and make a real impact on customers' financial well-being.

Benefits

Medical Insurance

Vision Insurance

Qualifications

• 1+ years of collections experience, preferably in mortgage operations.
• Strong verbal and written communication skills are essential.

Responsibilities

• Manage collection efforts for an assigned portfolio and handle inbound calls.
• Perform basic financial analysis and document findings thoroughly.

Skills

Collections Experience

Customer Service Skills

Attention to Detail

Communication Skills

Multi-tasking

Education

High School Diploma or GED

Tools

Black Knight (MSP)

Sagent

Job description

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This range is provided by Calculated Hire. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $23.00/hr

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Collections Specialist

Onsite: Fully onsite, no opportunity for hybrid/remote

Schedule: 8-hour schedule between 8am-8pm (1 rotating Saturday half shift every month)

Pay: $22-23/hr

Calculated Hire is seeking a Collections Specialist for our Fortune 100 Financial Services client.

Position Summary

Act as the primary contact for borrowers over one payment past due and not engaged in loss mitigation. Work in a call center environment focusing on collections and loss mitigation initiation when customers cannot make mortgage payments. Adhere to performance metrics like Average Speed of Answer, Abandonment rate, and Handle time. Occasionally interact with investors to document or influence outcomes.

Essential Duties and Responsibilities

1. Manage collection efforts for an assigned portfolio, including light skip tracing, manual outbound calls, and ensuring no dialer exclusions.
2. Handle inbound calls for collections and customer service in a blended call center environment.
3. Make outbound calls for cash collection and initiate loss mitigation when needed.
4. Perform basic financial analysis to assess borrower hardships, documenting findings thoroughly.
5. Offer short-term resolution options like repayment and forbearance plans.
6. Inform borrowers about available assistance programs.
7. Set up One Time Draft payments, promote ACH payments, and follow up on promises to pay, maintaining confidentiality.
8. Follow daily call and attendance schedules, meeting investor requirements.
9. Achieve monthly goals as per the agent scorecard.
10. Perform basic arithmetic and interpret data using whole numbers, fractions, and decimals.
11. Perform other duties as assigned.

Qualifications

The candidate must:

• Have at least 1 year of collections experience, preferably in mortgage operations.
• Be experienced with Black Knight (MSP) and/or Sagent.
• Have knowledge of default areas such as bankruptcy, foreclosure, REO, etc.
• Exhibit excellent attention to detail.
• Be able to multi-task and meet deadlines.
• Possess strong verbal and written communication skills.
• Work well in a team environment.
• Have a strong collections orientation with customer service skills.
• Use good judgment.
• Hold a high school diploma or GED.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Finance

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Inferred Benefits

Medical insurance

Vision insurance

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