Collections Specialist

Reveal; Chicago (IL); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

401k match program

Comprehensive health benefits

Group Term Life Insurance

Paid holidays

Paid vacation, sick, and personal days

FSA dependent care benefit

Childbirth recovery and bonding leave policies

Short and long-term disability benefits

Access to onsite gym and recreational area

Professional development opportunities

Job summary

Reveal, a dynamic company located in Chicago, is seeking a Collections Specialist to join their finance team. The successful candidate will manage customer billing discrepancies and use Salesforce and NetSuite for contract and invoice management. Essential skills include strong analytical capabilities, effective communication, and a proactive approach to problem-solving. The position offers benefits such as health coverage, a 401k match program, and a collaborative work environment, with an annual salary range of $51,000 to $60,000.

Responsibilities

• Monitor and analyze accounts receivable aging reports.
• Prepare and maintain detailed records of customer interactions.
• Respond to customer inquiries regarding billing discrepancies.
• Communicate effectively with customers on invoices and payments.
• Access NetSuite to analyze invoice data and align amounts with contracts.
• Utilize Salesforce to review customer contracts.

Skills

Analytical skills

Customer service expertise

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field

Tools

Salesforce

NetSuite

Job description

Job Description

Position: Collections Specialist

Reports To: Sr Financial Analyst

Location: Chicago, IL

Job Overview

We are seeking a detail-oriented and proactive Collections Analyst to join our finance team. The ideal candidate will be responsible for managing and resolving customer billing and usage discrepancies while utilizing Salesforce for contract information and NetSuite for invoice details. This role requires a blend of analytical skills, customer service expertise, and familiarity with financial software to ensure efficient collections and accurate account management.

Responsibilities & Duties

• Monitor and analyze accounts receivable aging reports to identify overdue accounts and prioritize collections efforts.
• Prepare and maintain detailed records of customer interactions, resolution actions, and follow-up activities.
• Respond to customer inquiries regarding billing and usage discrepancies in a professional and timely manner.
• Communicate effectively with customers to resolve issues related to invoices, payments, and account balances.
• Access NetSuite to retrieve and analyze invoice data, ensuring that all billed amounts are correct and align with contract terms.
• Utilize Salesforce to access and review customer contracts, ensuring accurate understanding of billing terms and conditions.

Education & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Characterstics

• Strong English communication skills, both written and verbal, with the ability to handle sensitive customer interactions and articulate complex information clearly.
• High level of organizational skills and a proactive approach to problem resolution.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with a keen attention to detail.

Benefits and Perks

• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits
• Access to onsite gym and recreational area at our Chicago office
• Friendly, collaborative, in-office work environment with ample opportunity for professional development.

For Illinois-based roles, the budgeted annual salary range is $51,000 to $60,000. Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Hiring Policy

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reveal considers candidates with existing visas but does not sponsor new visa applications.