Collections Specialist

EBI Consulting; Burlington (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

EBI Consulting is seeking a detail oriented, self-motivated Collections Specialist to join our finance team. The successful candidate will manage collection correspondences, ensure timely payments, and build client relationships, supporting cash flow and reducing financial risk.

This on-site role is based at our Burlington, MA headquarters. You will collaborate with Sales and Operations on collection matters, streamline processes, and ensure client invoicing alignment.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum 1 year of collections or accounting related experience.
• Strong knowledge of accounting principles, practices, and regulations.
• Proficiency with Microsoft Excel, i.e. VLOOK-UPs, Pivot tables, etc.
• Experience with NetSuite strongly preferred.
• Excellent analytical, communication, and problem-solving skills.
• Attention to detail and ability to meet deadlines.
• Strong organizational and time management abilities.
• Experience in driving process improvements.

Responsibilities

• Communicate discrepancies to management and identify slow-paying clients to improve collection rates.
• Ensure timely collection correspondences to solicit payment on overdue accounts and reduce DSO metrics.
• Minimize bad debt risk and bad debt reserve requirements.
• Build and maintain strong client relationships while communicating past due balances.
• Collaborate with Sales and Operations on collection matters and assist in developing new procedures.
• Partner with billing staff to ensure invoicing aligns with client requirements.
• Partner with cash apps staff to ensure proper application of payments.

Skills

Analytical skills

Communication

Problem-solving

Attention to detail

Time management

Process improvements

Excel skills

Education

Bachelor's degree in Accounting or Finance

Tools

NetSuite

Job description

For more than 35 years, EBI Consulting has helped clients solve complex challenges and unlock greater value from their assets. What sets us apart is not only the depth of our technical expertise, but also the breadth of services we provide across the entire building and asset lifecycle. We take the time to understand each client’s unique goals, delivering tailored solutions, actionable insights, and customized reporting that go beyond what traditional environmental and engineering consulting firms typically offer. Whether our clients are acquiring, developing, operating, or divesting assets, they rely on EBI as a trusted partner to reduce risk, navigate complexity, and maximize long-term value.

Position Summary

EBI Consulting is seeking a detail oriented, self-motivated Collections Specialist to join our finance team. The successful candidate will be responsible for collection correspondences, ensuring timely payments are met, and building client relationships. This role is crucial in supporting our financial operations by optimizing cash flow and reducing financial risk. This position reports directly to the Senior Manager, Accounts Receivable and will be on-site in our Burlington, MA corporate headquarters. Therefore, candidates will need to be geographically close to Burlington, MA.

Essential Duties And Responsibilities

• Collections:
  • Communicate discrepancies to management, identify slow-paying clients, and recommend potential collection candidates
  • Ensure timely collection correspondences to solicit payment on overdue accounts to improve collection rates and reduce DSO metrics
  • Minimize bad debt risk and bad debt reserve requirements
  • Other projects as assigned
• Customer Service:
  • Build and maintain strong relationships with clients while communicating past due balances
  • Timely resolution of client requests and disputes
  • Reconciliation of client accounts and payment discrepancies
• Process Improvement:
  • Identify opportunities to streamline collection processes and improve efficiency
  • Implement best practices for collections and client communications
  • Stay informed about industry trends and regulatory changes affecting collection practices
• Team Collaboration:
  • Collaborate with Sales and Operations on collection matters
  • Assist in developing and implementing new collection procedures and systems
  • Partner with billing staff to ensure that invoicing is completed in accordance with client-specific requirements to ensure prompt and efficient collections
  • Partner with cash apps staff to ensure proper application of payments

Qualifications And Capabilities

• Bachelor's degree in Accounting, Finance, or a related field
• Minimum 1 year of collections or accounting related experience
• Strong knowledge of accounting principles, practices, and regulations
• Proficiency with Microsoft Excel, i.e. VLOOK-UPs, Pivot tables, etc.
• Experience with NetSuite strongly preferred
• Excellent analytical, communication, and problem-solving skills
• Attention to detail and ability to meet deadlines
• Strong organizational and time management abilities
• Experience in driving process improvements

Application Disclaimer

At EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.

The reasonable estimate of the salary range for this position is $55,000 - $60,000. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position may also be eligible for a bonus whereby total compensation may exceed base salary depending on individual performance. The actual compensation offered will be based on a range of factors that are considered in making compensation decisions including, but not limited to; geographic location, work experience, education, licensure requirements, knowledge, skills/level, qualifications and budget. For an overview of our benefits, please refer to our website.