Collections Specialist

Assurant, Inc.; Bothell (WA); Remote; USD 60,000 - 75,000; Full time

Job summary

Assurant, Inc. is seeking a Collections Specialist who is passionate about providing exceptional customer service and skilled in debt negotiation. Initially training on state and federal laws in Bothell, WA, this role transitions to a remote position, offering a competitive salary with uncapped commissions and generous benefits.

Benefits

Base pay of $20 per hour

Uncapped commissions

Health and wellbeing benefits starting day 1

Competitive 401 (k) match

Generous PTO and holiday time off

Healthy work/life balance

Training and growth potential

Qualifications

• Must have resilience to navigate challenging debt collection situations.
• Strong negotiation abilities required to resolve payment issues effectively.
• Professionalism in handling challenging customer interactions is essential.

Responsibilities

• Locate and contact former tenants regarding their debt.
• Guide customers on the best course of action for their situations.
• Work towards meeting collection targets while ensuring quality customer service.

Skills

Resilience

Negotiation

Conflict Resolution

Customer Service

Stress Management

Education

High school diploma or GED

Job description

This is a remote position once training period is completed.

Now paying a $500 new hire bonus at the completion of the required in-person training period in our Bothell, WA office.

Are you passionate about providing exceptional customer service while learning about payment processing and negotiations?

We will start you off with paid training on State and Federal laws pertaining to collections and how to use our state-of-the-art software application, plus innovative ideas and techniques on investigation, negotiation, and dispute resolution. We’ll even pay for you to take the American Collectors Association Exam!

In this role you will be working on locating and contacting former tenants and guiding them on determining the best course of action pertaining to their debt.

Successful candidates will have:

• Resilience and persistence to navigate challenging situations, maintain composure under pressure, and work towards debt resolution with determination.
• Strong negotiation abilities to reach mutually beneficial payment arrangements and resolve payment issues effectively.
• Handling challenging customers , hostile interactions, and difficult situations with professionalism and conflict resolution skills.
• Working towards meeting collection targets while maintaining quality customer service and compliance with regulations.
• Managing emotional stress from demanding interactions, balancing empathy with the need to collect debts, and maintaining well-being in a high-pressure environment.

Once training is completed, this role will transition to working 100% remote. Employees must reside within a 100-mile straight-line radius of the Bothell, WA office during the entirety of their employment.

Our office is located at: 21222 30th Drive SE Ste. C2100 Bothell, WA 98021.

What we offer:

• This position earns a base pay of $20 per hour and uncapped commissions.
• New employees earn an average of $60,000 -$75,000 their first year then $70,000 - $100,000 in second year (income is performance driven).
• Health and wellbeing benefits start on day 1 of employment.
• Competitive 401 (k) match, generous PTO and holiday time off
• Healthy work/life balance with no late night or weekend hours
• Training and growth potential
  

Requirements

• High school diploma or GED required
• While working remotely, it is required to have internet services with a minimum internet download speed of 15 Mbps and a minimum upload speed of 3 Mbps. You can test your internet speed at www.speedtest.net or by contacting your service provider.

If you are ready to take on these challenges, demonstrate your exceptional skills, and contribute to our team's success in debt collection, we invite you to apply for the Collections Specialist position.

Join us in making a difference in the financial industry and helping customers navigate their debt responsibilities with professionalism and empathy.

#LI