Collections Service Representative

TEKsystems; Phoenix (AZ); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability

HSA

Transit benefits

EAP

PTO

Job summary

TEKsystems in Phoenix is seeking a Hybrid Delinquency Control Counselor to support a Fortune 100 financial institution. This contract role blends remote work after training with limited onsite time, delivering stability in a fast-paced environment.

You will handle 80–100 calls daily, navigate early-stage collections, and provide financial guidance to customers handling consumer loans and credit cards. This is a dynamic, customer-focused position suited for growth.

Qualifications

• Customer-focused and comfortable speaking on the phone throughout the day.
• Motivated, reliable, and goal-oriented.
• Interested in building a career in financial services or customer operations.
• Able to work in a fast-paced, high-volume environment.

Responsibilities

• Managing both inbound and outbound calls.
• Working within an auto dial system.
• Handling early stage collections.
• Averaging 80 - 100 calls per day.
• Providing financial guidance and solutions to customers.
• Supporting consumer loan and credit card accounts.

Skills

Phone communication

Customer service

Reliability

High-volume calls

Tools

Auto dial system

Job description

TEKsystems is actively hiring for Hybrid Delinquency Control Counselors to start with a Fortune 100 Financial Institution in the Phoenix area!

Why This Role Stands Out

• Hybrid Schedule - Work primarily from home after training
• Minimal Onsite Requirement - Only 1 week per quarter onsite
• Fortune 100 Experience - Build your career with a top-tier financial institution
• High-Volume Hiring - Fast interview and hiring process
• Consistent Schedule & Stability

Job Overview

In this role, you will support customers by helping them navigate early-stage financial challenges while providing excellent service.

Key responsibilities include:

• Managing both inbound and outbound calls
• Working within an auto dial system
• Handling early stage collections
• Averaging 80 - 100 calls per day
• Providing financial guidance and solutions to customers
• Supporting consumer loan and credit card accounts

Schedule

Training

• Monday-Friday
• 8:00 AM - 4:30 PM (MT)
• First week onsite and remote after

Post-Training

• Monday - Saturday (5-day workweek)
• Shifts: 9:30 AM - 6:00 PM (MT) or 10:30 AM - 7:00 PM (MT) (varies seasonally)

Work Environment

• Hybrid model after training
• Onsite requirement limited to ~1 week per quarter
• Majority of work performed remotely from home
• Structured, team-oriented call center environment with support and coaching

We're looking for individuals who are:

• Customer-focused and comfortable speaking on the phone throughout the day
• Motivated, reliable, and goal-oriented
• Interested in building a career in financial services or customer operations
• Able to work in a fast-paced, high-volume environment

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $20.85 - $20.85/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Sep 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.