Collections Representative - Remote

GC Services Limited Partnership; Tulsa (OK); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team in a dynamic role focused on managing customer accounts. This position offers the flexibility to work remotely, ensuring a better work-life balance while providing comprehensive training and support. Candidates will engage with customers through phone and email, handling important tax-related tasks and utilizing Microsoft Excel to analyze data. With opportunities for career advancement and early access to earned wages, this role is perfect for those looking to grow within a supportive environment. If you have strong communication skills and a passion for helping others, this could be the perfect fit for you.

Benefits

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Flexibility to Work Remotely

Career Advancement Opportunities

Early Access to Earned Wages

Qualifications

• 18 years or older; High School Diploma required, BA preferred.
• Call center or collections experience is a plus.

Responsibilities

• Manage customer accounts via phone and email, ensuring documentation.
• Handle tax-related tasks and prepare monthly aging reports.

Skills

Communication Skills

Excel Skills

Mathematical Skills

Call Center Experience

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Excel

Job description

Employer Industry: Contact Center Solutions

Why consider this job opportunity:

1. Salary up to $16.00/hour, determined by role responsibility, experience, and location
2. Paid training and ongoing support to enhance skills
3. Comprehensive medical, dental, and vision insurance
4. Flexibility to work remotely, allowing for a better work-life balance
5. Opportunities for career advancement within the organization
6. Early access to earned wages via PayActiv, with the ability to access up to 50% of earned wages (capped at $500 per pay period)

What to Expect (Job Responsibilities):

1. Manage assigned customer accounts through phone calls and email communication, ensuring proper documentation
2. Handle tax-related tasks, including sending forms, uploading documents, and assisting with form corrections
3. Prepare and distribute monthly aging reports for all customers
4. Investigate tax claims and conduct payment investigations for customers
5. Utilize Microsoft Excel to analyze large datasets and navigate multiple systems

What is Required (Qualifications):

1. Must be 18 years of age or older
2. High School Diploma or equivalent required; BA degree preferred
3. Call center or collections experience preferred
4. Excellent written and oral communication skills
5. Strong Excel skills and ability to apply basic mathematical concepts

How to Stand Out (Preferred Qualifications):

1. Experience in a call center or collections environment
2. Ability to remain engaged on the phone throughout shifts with minimal distractions
3. Computer/technology savvy with the capability to operate multiple windows and tabs efficiently
4. Strong typing skills, as assessed through a typing assessment