Senior Representative, Collections Omnicare (Remote)

CVS Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Representative for Collections in a remote role. This position involves managing business-to-business receivables in a fast-paced healthcare environment, ensuring adherence to regulatory policies while building positive client relationships. The ideal candidate will possess strong analytical and interpersonal skills, with a proven track record in accounts receivables and a solid understanding of the healthcare industry. Join a forward-thinking company committed to transforming healthcare and making a meaningful impact on the lives of millions.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

No-cost wellness programs

Flexible work schedules

Tuition assistance

Paid time off

Family leave

Colleague assistance programs

Retiree medical access

Qualifications

• 6+ months of experience in Accounts Receivables.
• 5 years of experience with Microsoft Office, including Word and Excel.

Responsibilities

• Resolve client account balances via phone, letter, and email.
• Develop work out strategies with customers including payment plans.
• Review customer contracts to ensure compliance.

Skills

Accounts Receivables

Microsoft Office

Problem Solving

Analytical Skills

Interpersonal Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Senior Representative, Collections Omnicare (Remote)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is seeking a Senior Representative, Collections Omnicare (OCR) to join our team! The Senior Representative is responsible for managing a portfolio of business to business receivables in a fast-paced healthcare environment. Partnering with clients and internal team members to maximize cash flow while maintaining a positive client relationship. Adherence to corporate and regulatory policies, negotiation of payment arrangements, and ability to understand contracts. Display a professional manner, offering solutions and suggestions for process improvements and working closely with Management to exceed collection goals.

Key Responsibilities

• Effective and efficient resolution of client account balances within prescribed company and federal guidelines and policies via phone, letter and email correspondence.
• Identify targeted accounts for improvement in delinquency.
• Develop work out strategies with customers which includes payment plans, promissory notes, payment and release agreements, and settlement and release agreements.
• Responsible for reviewing customer contracts to ensure compliance.
• Advanced problem solving, analytical and interpersonal skills, demonstrating the ability to work with others from internal and external areas with various levels of authority/responsibility, while providing excellent customer service.
• Demonstrate the ability to identify and analyze trends and patterns.
• Able to work concurrently on several projects, each with specific instructions that may differ from project to project. Ability to work independently and be able to understand, carry out and provide detailed instructions.
• Other duties as assigned.

Required Qualifications

• 6+ months of experience in Accounts Receivables.
• 5 years of experience with Microsoft Office, including but not limited to Word and Excel.

Preferred Qualifications

• 3+ years of experience with Business to Business (B2B).
• Advanced knowledge of the healthcare industry is preferred, as well as working knowledge of Medicaid, Medicare & third-party insurance.
• Demonstrate a comprehensive knowledge of FDCPA, HIPPA, compliance guidelines and related laws and regulations.
• Knowledge in an internal billing and collections systems is preferred.

Education

• High School Diploma or GED or equivalent experience required. Bachelor's degree preferred.

Anticipated Weekly Hours

40

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is seeking a Senior Representative, Collections Omnicare (OCR) to join our team! The Senior Representative is responsible for managing a portfolio of business to business receivables in a fast-paced healthcare environment. Partnering with clients and internal team members to maximize cash flow while maintaining a positive client relationship. Adherence to corporate and regulatory policies, negotiation of payment arrangements, and ability to understand contracts. Display a professional manner, offering solutions and suggestions for process improvements and working closely with Management to exceed collection goals.

Key Responsibilities

• Effective and efficient resolution of client account balances within prescribed company and federal guidelines and policies via phone, letter and email correspondence.
• Identify targeted accounts for improvement in delinquency.
• Develop work out strategies with customers which includes payment plans, promissory notes, payment and release agreements, and settlement and release agreements.
• Responsible for reviewing customer contracts to ensure compliance.
• Advanced problem solving, analytical and interpersonal skills, demonstrating the ability to work with others from internal and external areas with various levels of authority/responsibility, while providing excellent customer service.
• Demonstrate the ability to identify and analyze trends and patterns.
• Able to work concurrently on several projects, each with specific instructions that may differ from project to project. Ability to work independently and be able to understand, carry out and provide detailed instructions.
• Other duties as assigned.

Required Qualifications

• 6+ months of experience in Accounts Receivables.
• 5 years of experience with Microsoft Office, including but not limited to Word and Excel.

Preferred Qualifications

• 3+ years of experience with Business to Business (B2B).
• Advanced knowledge of the healthcare industry is preferred, as well as working knowledge of Medicaid, Medicare & third-party insurance.
• Demonstrate a comprehensive knowledge of FDCPA, HIPPA, compliance guidelines and related laws and regulations.
• Knowledge in an internal billing and collections systems is preferred.

Education

• High School Diploma or GED or equivalent experience required. Bachelor's degree preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.