Collections Representative II (Bilingual)

State of Colorado; Denver (CO); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Retirement benefits (PERA)

Medical and dental health plans

Health Savings Account

Paid life insurance

Short- and long-term disability

11 paid holidays, vacation and sick

RTD EcoPass

Wellness program

Job summary

Colorado Department of Labor and Employment in Colorado is seeking a Collections Representative II to recover unemployment insurance overpayments. The role reports to the Benefit Payment Control unit and supports both internal and external customers.

The position requires three years of relevant experience or an education/experience mix, and may involve Spanish language work. A hybrid work arrangement is available, with some duties performed on-site as needed.

Qualifications

• Three (3) years of relevant experience in related work.
• Or a combination of related education and experience totaling three years.
• Experience with credit card collections or debt recovery preferred.

Responsibilities

• Recover Unemployment Insurance overpayment debt and manage accounts.
• Make and answer calls, manage notices, and document interactions.
• Handle Spanish language duties when applicable and perform related tasks.

Job description

THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FRIDAY, NOVEMBER 6TH.

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERADefined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PAY FOR POSITION:

HOURLY: $21.33 - $27.17 (BIWEEKLY)

$1,706.77 - $2,173.38 (MONTHLY)

$3,698.00 - $4,709.00

The Benefit Payment Control (BPC) unit minimizes the number of Unemployment Insurance benefit overpayments for the citizens and employers of Colorado, provides service to both external and internal customers, and proactively develops innovative ways to conduct business to most effectively support the integrity of the UI Program. BPC Detection team monitors UI claims - past and present - to ensure benefits are properly paid. Through detection programs and benefits wage cross-match reports, new hire reports, tips and random audits, BPC establishes overpayments and, when applicable, identifies and prevents acts of fraud by both claimants and employers. BPC recovery team runs a collection operation to recover overpaid funds in accordance with CESA and applicable policies and procedures, including assisting in interstate collection, evaluating bankruptcies for overpaid claims and waiving overpayments as necessary.

The Collections Representative position is responsible for the recovery of Unemployment Insurance overpayment debt. The position manages all aspects of debt collection, including making and responding to phone calls, answering collection queue calls, answering correspondence, managing notices, notating accounts, determining ability to pay, establishing payment agreements, processing credit card payments, preparing paperwork for bankruptcies, following up on debtor requests, skip tracing, account reconciliation and recommending referrals for collection and/or litigation. When applicable the Collections Representative performs the same duties in Spanish. When applicable, this position includes viewing and handling Federal Tax Information (FTI). As a result, a nationwide criminal background check and fingerprinting must be completed and remain on file in order to meet the Internal Revenue Service requirements.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G4A2XX Collections Representative II

Minimum Qualifications:

Experience Only

Three (3) years of relevant experience in an occupation related to the work assigned to this position

Or

Education and Experience

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) year

Examples of professional work experience; collections preferably with experience working for a credit card company, bank, or collection agency. Working knowledge of credit card collection systems, policies, and procedures is preferred.