Collections Representative II (Bilingual).

State of Colorado; Denver (CO); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

PERA retirement plan option

Health insurance

Dental plan

Life insurance

Disability coverage

11 holidays + vacation & sick leave

Wellness program

Job summary

Colorado Department of Labor and Employment seeks a Collections Representative II to recover unemployment insurance overpayments. The role involves outbound/inbound calls, notices, and payment arrangements with both citizens and employers.

Spanish language duties may be required, with a nationwide background and fingerprint check. The position is open to Colorado residents and offers a hybrid work arrangement, reporting to the assigned address based on supervisor needs.

Qualifications

• Read, write and speak English and Spanish fluently.
• Customer service skills.
• Phone etiquette.
• General computer knowledge.
• Google Sheets and/or Excel knowledge.

Responsibilities

• Recover unemployment insurance overpayment debt for citizens and employers.
• Manage all aspects of debt collection: calls, notices, correspondence, and payment arrangements.
• Handle credit card payments and prepare documents for bankruptcies or litigation as needed.
• May perform duties in Spanish when applicable.

Job description

Department Information

THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FRIDAY, NOVEMBER 6TH.

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

Benefits

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

Description Of Job

PAY FOR POSITION:

HOURLY
$21.33 - $27.17

BIWEEKLY
$1,706.77 - $2,173.38

MONTHLY
$3,698.00 - $4,709.00

The Benefit Payment Control (BPC) unit minimizes the number of Unemployment Insurance benefit overpayments for the citizens and employers of Colorado, provides service to both external and internal customers, and proactively develops innovative ways to conduct business to most effectively support the integrity of the UI Program. BPC Detection team monitors UI claims – past and present – to ensure benefits are properly paid. Through detection programs and benefits wage cross-match reports, new hire reports, tips and random audits, BPC establishes overpayments and, when applicable, identifies and prevents acts of fraud by both claimants and employers. BPC recovery team runs a collection operation to recover overpaid funds in accordance with CESA and applicable policies and procedures, including assisting in interstate collection, evaluating bankruptcies for overpaid claims and waiving overpayments as necessary.

The Collections Representative position is responsible for the recovery of Unemployment Insurance overpayment debt. The position manages all aspects of debt collection, including making and responding to phone calls, answering collection queue calls, answering correspondence, managing notices, notating accounts, determining ability to pay, establishing payment agreements, processing credit card payments, preparing paperwork for bankruptcies, following up on debtor requests, skip tracing, account reconciliation and recommending referrals for collection and/or litigation. When applicable the Collections Representative performs the same duties in Spanish. When applicable, this position includes viewing and handling Federal Tax Information (FTI). As a result, a nationwide criminal background check and fingerprinting must be completed and remain on file in order to meet the Internal Revenue Service requirements.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

G4A2XX Collections Representative II

Minimum Qualifications

Experience Only:

• Three (3) years of relevant experience in an occupation related to the work assigned to this position

Or

Education And Experience:

• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) year

Examples of professional work experience; collections preferably with experience working for a credit card company, bank, or collection agency. Working knowledge of credit card collection systems, policies, and procedures is preferred.

Required Competencies

• Read, write and speak English and Spanish fluently
• Customer service skills
• Phone etiquette
• General computer knowledge
• Google sheet and/or Excel knowledge

Preferred Qualifications

• Experience in Collections.
• Call Center experience
• Negotiation Skills
• Experience performing similar duties as a State of Colorado classified employee.

Conditions Of Employment

• Must be a Colorado resident at time of application.
• You must pass a thorough background check & fingerprinting prior to employment.
• Must be able to speak , write and read proficiently in the Spanish language.

Appeal Rights

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov .

Supplemental Information

For questions regarding this recruitment, please contact: [e-mail]

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application.

Comparative Analysis Process

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/j duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

Work Visas

CDLE does not sponsor Work Visas of any type.

Applicant Use Of AI

The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the information's accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.

Announcement May be Used to Fill Multiple and/or Future Vacancies

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

Equal Opportunity Statement

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose