Collections Representative

First National Bank; Pittsburgh (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

First National Bank is seeking a Loan Adjustor 1 in Pittsburgh, Pennsylvania. This role involves collecting delinquent accounts, preparing documentation, and determining collection strategies. The ideal candidate will possess a high school diploma or GED, with at least one year of experience in a related field. Strong communication and organizational skills are essential for success. The position offers opportunities to institute legal actions when necessary as outlined by the Bank's policies.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of experience in a related field.
• Ability to communicate effectively with past due borrowers.

Responsibilities

• Collects delinquent accounts through effective communication.
• Prepares and compiles documentation on collection actions.
• Maintains records of delinquent accounts accurately.
• Institutes legal action as necessary under guidelines.

Skills

Project management skills

Communication skills (written and verbal)

Organizational skills

Analytical skills

Interpersonal skills

Customer service skills

Use of personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Knowledge of laws related to foreclosure, repossession and fair debt

Education

High School or GED

Job description

Primary Office Location: 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212.

Join our team. Make a difference - for us and for your future.

Position Title: Loan Adjustor 1

Business Unit: Retail Lending

Reports To: Supervisor of Loan Adjustment

Position Overview

This position is primarily responsible for collecting delinquent accounts, preparing and compiling documentation, preparing concise correspondence, records and reports, determining appropriate collection strategies for the assigned level portfolio and upon discretion instituting legal action.

Primary Responsibilities

• Collects delinquent accounts by locating past due borrowers, distributing demand letters, contacting borrowers to establish payment procedures, utilizing effective human relation skills to obtain payments, notifying borrowers of their rights and amounts due, monitoring to ensure the borrower's commitment to pay and obtaining payments while presenting a positive image of the Bank.
• Prepares and compiles documentation on all collection actions taken such as telephone conversations, alternative financial arrangements, letters mailed, conversations with borrowers and correspondence with loan officers by telephone or letter.
• Documents collection actions and prepares lists of past due loans to ensure adherence with due diligence accurately and timely.
• Prepares concise correspondence, records and reports by establishing and maintaining delinquent accounts records, updating files, documenting payments received, reviewing records and transactions, resolving misapplied payments and researching transactions.
• Resolves problems, follows up to minimize delinquent accounts and ensures compliance with Bank guidelines and established laws.
• Institutes legal action if instructed by preparing required paperwork, filing complaints with District Justice and referring automobile accounts to the Asset Recovery Officer while complying with policies, procedures and regulations to recover Bank assets.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education

High School or GED

Minimum Years Experience

1

Special Skills

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Knowledge of laws that relate to foreclosure, repossession and fair debt.

Special Licenses and Certificates

N/A

Physical Requirements

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.