Loan Collections Specialist – Growth & Solutions

FNB; Hermitage (Mercer County); On-site; USD 42,000 - 64,000; Full time

Job summary

F.N.B. Corporation is seeking motivated Loan Adjustors (Levels I–III) for its Retail Lending team in Pittsburgh, PA or Hermitage, PA. You’ll manage delinquent accounts, establish repayment plans, and coordinate with loan officers and recovery specialists to bring accounts current.

The role involves level-based responsibilities from early to complex collections, with emphasis on compliance, documentation, and customer communication. Join a team focused on meaningful financial solutions.

Qualifications

• High School Diploma or GED required.
• Level I requires 1+ year of collections or related experience; Level II requires 3+ years; Level III requires 3+ years (typically 5+) in advanced collections or recovery.

Responsibilities

• Contact customers with past-due accounts to discuss repayment options and establish payment plans.
• Negotiate solutions aligned with customer needs and bank guidelines.
• Analyze borrower financial situations to determine collection strategies (Levels II & III).
• Maintain accurate records of all account activity and communications.
• Prepare and send demand letters and customer communications.
• Institute legal action as instructed, following policies and applicable laws.

Skills

Customer service

Communication

Organization

Analytical thinking

Problem solving

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation is seeking motivated Loan Adjustors (Levels I–III) for its Retail Lending team in Pittsburgh, PA or Hermitage, PA. You’ll manage delinquent accounts, establish repayment plans, and coordinate with loan officers and recovery specialists to bring accounts current.

The role involves level-based responsibilities from early to complex collections, with emphasis on compliance, documentation, and customer communication. Join a team focused on meaningful financial solutions.