Collections Representative

TEKsystems; Minneapolis (MN); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401K match

PTO accrual

Holiday pay

Job summary

TEKsystems is seeking a Collections Representative in Minnesota to support probate and estate recovery by managing accounts tied to deceased individuals. The role includes outbound calls, researching estate information, locating responsible parties, and setting up payment arrangements with sensitivity.

The ideal candidate will handle difficult conversations in a high-volume environment while pursuing collection and productivity targets.

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of customer service experience.
• Strong verbal communication skills are required.
• Ability to manage multiple priorities and follow-up activities.

Responsibilities

• Make outbound calls regarding outstanding balances.
• Maintain and manage an assigned portfolio of accounts.
• Conduct fact-finding conversations to obtain estate and probate information.
• Identify estate representatives, attorneys, family contacts, and potential sources of repayment.
• Establish payment arrangements and communicate payment deadlines.
• Perform skip tracing activities to locate relevant contacts and information.
• Accurately document all account activity and collection efforts.
• Meet daily productivity and collection goals.
• Follow established policies, procedures, and compliance requirements.
• Assist with special projects as needed.

Skills

Strong verbal communication

Bilingual Spanish

Multitasking

Data entry

Empathetic approach

Basic computer proficiency

Education

High School Diploma or GED

Tools

Basic computer proficiency

Job description

• Bilingual Spanish.

Collections Representative (Probate & Estate Recovery)

Location: Onsite

Schedule: Monday-Friday, First Shift

Pay: $18.00-$18.50/hour + Commission

Job Description

We are seeking a Collections Representative to support probate and estate recovery efforts by managing accounts associated with deceased individuals. This role involves conducting outbound calls, researching estate information, locating responsible parties, and establishing payment arrangements while maintaining professionalism and sensitivity in all interactions.

The ideal candidate will be comfortable having difficult conversations, managing a high-volume account queue, and working toward collection and productivity goals.

Responsibilities

• Make outbound calls regarding outstanding balances associated with deceased accounts.
• Maintain and manage an assigned portfolio of accounts.
• Conduct fact-finding conversations to obtain estate and probate information.
• Identify estate representatives, attorneys, family contacts, and potential sources of repayment.
• Establish payment arrangements and communicate payment deadlines.
• Perform skip tracing activities to locate relevant contacts and information.
• Accurately document all account activity and collection efforts.
• Meet daily productivity and collection goals.
• Follow established policies, procedures, and compliance requirements.
• Assist with special projects as needed.

Qualifications

Required

• High School Diploma or GED.
• Minimum 1 year of customer service experience.
• Strong verbal communication skills.
• Ability to manage multiple priorities and follow-up activities.
• Basic computer proficiency and data entry skills.
• Professional and empathetic approach to sensitive conversations.

Preferred

• 6+ months of collections experience.
• 6+ months of call center experience.
• Experience with probate, estate recovery, financial services, or healthcare collections.
• Bilingual Spanish.

Work Environment

• Fully onsite position.
• Casual office environment.
• Collaborative team atmosphere.
• Regular outbound calling and account management.
• Early dismissal on Fridays.

Available Schedules

Team 4

• Monday: 8:00 AM - 5:00 PM
• Tuesday: 8:00 AM - 5:00 PM
• Wednesday: 10:00 AM - 7:00 PM
• Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 2:00 PM

Team 5

• Monday: 8:00 AM - 5:00 PM
• Tuesday: 8:00 AM - 5:00 PM
• Wednesday: 8:00 AM - 5:00 PM
• Thursday: 10:00 AM - 7:00 PM
• Friday: 8:00 AM - 2:00 PM

Team 6

• Monday: 10:00 AM - 7:00 PM
• Tuesday: 8:00 AM - 5:00 PM
• Wednesday: 8:00 AM - 5:00 PM
• Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 2:00 PM

Contract-to-Hire opportunity with strong long-term earning potential and career growth opportunities.

Job Type & Location

This is a Permanent position based out of Coon Rapids, MN.

Pay And Benefits

The pay range for this position is $37440.00 - $38480.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Direct Placement – benefits include health, dental, vision, 401K match, short/long term disability, PTO accrual and Holiday pay immediately

Workplace Type

This is a fully onsite position in Coon Rapids,MN.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.