Collections Specialist

SoftWave TRT; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

SoftWave TRT is seeking a Collections Specialist in Alpharetta, GA to ensure timely recovery of outstanding balances and maintain compliant documentation. You will conduct structured outreach, resolve billing discrepancies, and collaborate with Sales, Customer Service, Training, and Service teams to resolve issues with a professional, service-oriented approach.

The role requires 3+ years in collections, strong communication, and AR knowledge.

Qualifications

• High school diploma required; bachelor’s degree typically preferred.
• Minimum 3 years of collections or related experience.
• Understanding of AR processes, billing cycles, payment terms, and credit/collections principles.
• Experience with CRM, ERP, or accounting systems.
• Proficiency in Microsoft Office, especially Excel, Outlook and Word.
• Strong verbal and written communication skills.

Responsibilities

• Conduct structured outreach via phone, email, and written communication to secure timely payment.
• Document all customer interactions, commitments and outcomes.
• Monitor aging reports to identify delinquent accounts and prioritize follow up.
• Investigate customer concerns related to balances, invoices or payment expectations.
• Maintain audit-ready documentation of all collection activities and provide status updates to leadership.
• Identify workflow gaps and support SOP and process improvements.

Skills

Accounts receivable

CRM experience

Excel proficiency

Communication skills

Education

High school diploma

Bachelor's degree

Tools

NetSuite/Sage or similar

Job description

Position Overview

The Collections Specialist ensures timely and accurate recovery of outstanding customer balances to support the organization’s cash flow. The role manages structured outreach, resolves billing discrepancies, and maintains compliant documentation while upholding professional, service‑oriented communication throughout the collection process.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Collections Outreach & Account Follow-Up

• Conduct structured outreach via phone, email, and written communication to secure timely payment on outstanding balances.


• Document all customer interactions, commitments, and outcomes in accordance with company standards.

Account Review, Aging Management & Issue Identification

• Monitor aging reports to identify delinquent accounts and prioritize follow up.


• Flag discrepancies, missing payments, or invoice issues and coordinate with internal teams for correction.

Dispute Resolution, Account Reconciliation & Customer Support

• Investigate customer concerns related to balances, invoices, or payment expectations.


• Perform account reconciliation to identify and resolve discrepancies.


• Collaborate with Sales, Customer Service, Training, and the Service Department to resolve issues while maintaining a professional, service-oriented approach.

Compliance, Documentation & Reporting

• Maintain complete, audit ready documentation of all collection activities.


• Provide status updates, escalation summaries, and reporting to leadership as needed.

Process Improvement & Cross-Department Collaboration

• Identify workflow gaps and recommend improvements to enhance efficiency and customer experience.


• Support the development and refinement of SOPs, templates, and communication standards.


• Partner with internal teams to streamline processes and strengthen cross functional alignment.


• Other duties as assigned.

Qualifications: Required

• Minimum education: High school diploma required; a Bachelor’s degree is typically preferred


• Minimum experience: At minimum (3) years of collections or related experience


• Understanding of best practices related to accounts receivable processes, billing cycles, and payment terms, and credit and collections principles


• Experience with CRM, ERP, or accounting systems


• Knowledge of compliance requirements for collections and documentation


• Strong verbal and written communication


• Excellent attention to detail and ability to maintain accurate account documentation


• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word


• Ability to manage inbound calls and customer emails in a timely manner


• High accuracy in documentation and account reconciliation


• Strong problem-solving skills and analytical thinking


• Strong time management skills and prioritization


• Proficiency with spreadsheets and digital tracking tools


• Ability to work in fast-paced environments with competing deadlines


• Ability to maintain accurate records for audits or reporting.

Preferred

• Familiarity with NetSuite, Sage or similar platforms


• Understanding of cross departmental workflows (Sales, Customer Service, Training, Service)


• Knowledge of root cause analysis for recurring billing issues


• Conflict de-escalation and relationship building


• Ability to interpret payment trends and customer behavior


• Experience improving or following SOPs and escalation paths


• Experience in medical device, healthcare, or first party collections


• Collaborating with multiple departments to resolve disputes


• Process improvement or documentation development experience


• Exposure to compliance driven or audit heavy environments

Physical Requirements

• Sitting, standing and walking, which may be for extended periods of time


• Pushing, pulling, and reaching overhead


• Manipulation of objects and materials, including holding, grasping, turning, and touching


• Stooping, crouching, kneeling


• Hearing, in-person and through the telephone or electronic device (such as a computer)


• Speaking, in-person and through the telephone or electronic device (such as a tablet or computer)


• Visual acuity, both near (i.e. clarity of vision of approximately 20 inches or less) and far (i.e. clarity of vision of approximately 20 feet or more)


• Regular and predictable attendance

The responsibilities outlined in this job description are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary.

SoftWave TRT is an equal opportunity employer. We make employment decisions solely based on business needs, job requirements, and individual qualifications without regard to race, gender, religion, ethnicity, age, or any other status protected by the law.