Collections & RCM Specialist — Dental Billing Growth

Swish Dental; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

No weekends

Medical, vision, & dental benefits

Short-term disability

Paid holidays and time off

Opportunities to grow

And more!

Job summary

Swish Dental is seeking a motivated Collections/RCM Specialist to join our team onsite in Austin, TX. You will monitor balances, contact patients, set up payment plans, process payments, and collaborate with Billing/RCM to reduce aged receivables.

The ideal candidate has 2+ years in dental collections, proficiency with OpenDental/Dentrix/Eaglesoft, and strong communication and analytical skills to navigate insurance claim issues and HIPAA requirements.

Qualifications

• Minimum of 2 years of experience in dental collections and revenue cycle management.
• Proficiency in dental billing software (OpenDental, Dentrix, Eaglesoft) and familiarity with CPT, ICD-10.
• Strong understanding of insurance billing processes and dental insurance plans.
• Excellent written and verbal communication skills with the ability to explain complex information clearly.
• Strong analytical and problem-solving skills with meticulous attention to detail.

Responsibilities

• Monitor outstanding patient and insurance balances and follow up on delinquent accounts.
• Contact patients by phone, email, text, and written communication regarding past-due balances.
• Set up and monitor payment arrangements in accordance with company policies.
• Process and document patient payments and account adjustments accurately.
• Review accounts for outstanding insurance balances and coordinate with the billing/RCM team to resolve issues.
• Identify and research discrepancies, denials, unapplied payments, and account credits.
• Escalate complex or disputed accounts to the appropriate team member or manager.
• Maintain accurate and detailed notes on all collection activities and patient communications.
• Work assigned aging reports and prioritize accounts based on balance, age, and collection status.
• Follow established collection procedures and applicable federal and state requirements.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Communicate professionally and empathetically with patients regarding financial concerns.
• Meet established collection, productivity, and quality metrics.
• Provide reporting and updates on collection activity, aging trends, and outstanding balances.
• Collaborate with Front Office, Billing, Insurance, and Revenue Cycle Management teams to improve collections and reduce aged receivables.
• Identify recurring issues contributing to unpaid balances and recommend process improvements.
• Assist with account cleanup, refunds, credit balances, and other AR-related tasks as assigned.

Skills

Communication

Analytical skills

Attention to detail

Prioritization

Independence

Technical proficiency

Positive demeanor

Tools

OpenDental

Dentrix

Eaglesoft

Job description

Swish Dental is seeking a motivated Collections/RCM Specialist to join our team onsite in Austin, TX. You will monitor balances, contact patients, set up payment plans, process payments, and collaborate with Billing/RCM to reduce aged receivables.

The ideal candidate has 2+ years in dental collections, proficiency with OpenDental/Dentrix/Eaglesoft, and strong communication and analytical skills to navigate insurance claim issues and HIPAA requirements.