Collections Officer

Pioneer FCU; Northern, Mountain Home (KY, ID); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Paid holidays

PTO accrual

Tuition reimbursement

Wellness advance

Job summary

Pioneer FCU is seeking a Collections Officer at our Mountain Home Administrative Office to protect assets by managing delinquent loan accounts, collecting payments, and coordinating collateral recovery in compliance with state and federal rules.

The role requires a minimum of one year in related work, a high school diploma or GED, and strong communication and interpersonal skills to resolve member issues and arrange feasible repayment plans.

Qualifications

• Minimum of one year of similar or related experience.
• High school education or GED is required.
• Excellent communication and people skills are essential.
• Must be a strong problem solver with diplomacy and tact.
• Ability to handle sensitive member information professionally.

Responsibilities

• Contacts and follows up on delinquent accounts by phone, text, mail, or email to bring accounts current.
• Analyze financial situations and arrange repayment schedules based on members' ability to pay.
• Advise members on debt repayment actions and possible financial arrangements.
• Make recommendations to repossess collateral when other options fail.
• Maintain accurate files and document all activities in the core processor.
• Coordinate with Collections Manager and other leaders to address loan delinquency trends.
• Testify at legal proceedings when required and support branch teams as needed.

Skills

Excellent communication

People skills

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

# Collections OfficerMountain Home Admin Office - MOUNTAIN HOME, ID 83647## OverviewPosition TypeFull TimeCategoryBanking## DescriptionPioneer FCU offers a complete benefits package to all team members that includes, but not limited to:* An excellent compensation package starting at **$19.25 (DOE)** + Bilingual Pay wage differential (additional compensation if fluent in Spanish)* **An 8% Employer Matching dollar-for-dollar 401(k) program after Year One*** Health, dental and vision insurance + **Pioneer pays a minimum of 80% of the premiums for team members AND dependents*** 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day* **Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays** + PTO accrual increases with Pioneer seniority* Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!* Up to $2,000 in Interest-free Technology Salary Advance* Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment* Up to $2,300 in Tuition reimbursement per semester* Childcare reimbursement up to $100 per child per month* So much more!As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of **Collections Officer** at our **Mountain Home Administrative Office**. Candidates must be eligible for membership at Pioneer to obtain employment.This position preserves Pioneers assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral. Disposing of repossessed collateral. Assists in the resolution of difficult and complex member account situations. Ensure strict compliance with State and Federal credit and collection rules and regulations in all collection practices.**Responsibilities include:*** Contacts and follows up on delinquent accounts or problematic member account by phone (primary), text, mail, or email (as a backup); takes appropriate actions to solve problems and bring accounts current. Confer with members to determine the reasons for overdue payments and to review the terms of sales, service, or credit contracts. Encourages members to pay amounts due or discusses possible financial arrangements due on credit accounts, or non-payable checks, or to return merchandise. Answers member questions and complaints relevant to Department functions.* Analyzes current financial situation and budgeting of our delinquent borrowers and arrange for debt repayment or establish repayment schedules based on members financial situation. Advises members of necessary actions and strategies for debt repayment. Makes recommendations to repossess collateral when other arrangements to bring the loan current have been exhausted.* Locate and monitor overdue accounts. Maintains accurate files and reports on all collections activity. All collection activity must be documented within our core processor in order to keep activities coordinated credit union wide. Record information about financial status of members and status of collection efforts.* Proactively works with the Collections Manager, AVP of Consumer Lending, Vice President of Lending, Centralized Lending Manager, Indirect Lending Manager, or other management in order to address trends in loan underwriting contributing to delinquent/charged-off loans.* Works with branch team members and/or testifies at legal proceedings on behalf of Pioneer as required.## Qualifications**Experience:** Minimum of one year of similar or related experience.**Education:** A high school education or GED.**Interpersonal Skills:** A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work typically involves extensive personal contact with others and/or is usually of a very personal and sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Must be an excellent problem solver, we do not simply strive to collect late payments from members, we strive to communicate with our members and work to find solutions.**Other Skills:** Must have excellent communication and people skills. Proficient with office business equipment, personal computer, and Microsoft Office.**Physical Requirements:** Very light physical effort. Typical of most office jobs. Work in comfortable positions.**Work Environment**: Normal light, heat, air, and space in the work environment.