Collector I

Secunm; Santa Fe (NM); On-site; USD 28,000 - 32,000; Full time

Job summary

The Collector I at State Employees Credit Union of New Mexico maintains on-site responsibilities in the collections area, handling delinquent loans, credit cards, and related accounts. You will perform follow-up calls, issue notices, and keep precise records to support recoveries.

This role emphasizes member communication, adherence to policy, and teamwork with the Collections Manager to ensure compliant and effective collections operations.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to type and use office equipment.
• Must be 18+ and able to work on-site.

Responsibilities

• Respond to delinquent accounts and determine appropriate collection actions.
• Follow up on delinquent accounts and maintain accurate records.
• Send letters and documents to borrowers as needed.
• Research accounts using skip tracing and other resources.
• Coordinate with manager on legal/repo actions when needed.
• Transfer funds and document progress for delinquency reports.
• Assist with training and educating members about timely payments.

Skills

Account analysis

Member contact

Collection strategy

Skip tracing

Charge-offs

Inbound calls

Education

High school diploma

Tools

Meridian Link

Job description

Position Title: Collector I

REPORTS TO: AVP/Collections Manager

SUPERVISES: N/A

JOB STATUS: Non- Exempt

JOB GRADE 8: $20.00 - $23.53 Targeted Hourly Rate

*This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

The Collector I is responsible for providing support to the Collections Department. The Collector I facilitate the resolution of delinquent, legal, and special circumstance accounts with the skills to ensure proper collections of delinquent loans, State ECU issued credit cards, negative shares, and ODP accounts. Make follow-up telephone calls, ensure proper letter(s) are sent out to all parties on all delinquent accounts and maintain accurate record keeping on all delinquent accounts.

All employees of State Employees Credit Union are proactive, results driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Everyone in the position performs the tasks.
• The job exists so the tasks may be performed (i.e., a teller is employed to accurately process member transactions).
• The job could not be done if the tasks were not completed.
• Non-performance of the tasks, even if the tasks are performed infrequently, would be serious (i.e. inability to perform required tasks).
• Job Related Travel - As required.
• Other duties as assigned.

Required Skills/Abilities:

• Research and analyze assigned accounts; evaluate past collection efforts prior to initiating member contact.
• Contact members to determine the reason for the past-due condition of loans and help them develop a plan to bring the loans up to date. Make recommendations on actions that should be taken if loan collateral is in jeopardy, recommending accounts to manager for legal and/or repossession, and when approved, prepares and forward the necessary paperwork to the proper outlet.
• Determine most effective means of collection for each assigned account and send appropriate collection letters as needed for proper collection efforts.
• Follow up daily on broken payment arrangements.
• Utilizes available resources and skip tracing techniques for each account including but not limited to: pulling files, calling references, pulling credit reports, calling other creditors and field calls as necessary.
• Collection of charge off accounts as assigned by Collections Manager.
• Answer incoming calls for the collection department.
• Sorting of all incoming mail daily and forward to appropriate department and/or staff.
• Restrict all applicable accounts accurately and in a timely manner with Collections Manager's approval.
• Proper handling and processing of all consumer credit counseling proposals; insure accounts are handled and maintained accurately.
• Prepare delinquency progress reports with accuracy as requested by manager for review.
• Transfer funds upon request and when required to collect delinquent accounts.
• Review and maintain all bankrupt accounts and ensure proper action and follow up.
• Assignment of repossession; with proper manager approval, proper follow-up with the repo agent to insure timely recovery.
• Retrieve files from different branches when needed.
• Keep all file maintenance current as it applies to collections.
• Coach and educate members on the importance of timely payments.
• Research and analyze accounts for any CPI issues due to premiums and/or refunds and make proper recommendations to Collections Manager for payment adjustment if needed.
• Understand compliance issues & attends training as they relate to the Collector I position, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act.
• Loan interviewing for members that need assistance due to a financial hardship, taking detailed application on Meridian Link and determine best way to assist member, present outcome to Collections Manager.
• Presents oneself as a positive role model with coworkers and members with the Investment in Excellence techniques.

Education/Experience:

• Must be at least 18 years of age.
• Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).
• Excellent verbal and written communication skills are necessary.
• Must have knowledge of office machines and equipment and be able to type.
• Patience, tact, enthusiasm and positive attitude toward the members and general public.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.
• Interacts in a tactful and diplomatic manner with members, general public, and co-workers to provide a safe and efficient environment which ensures the self-respect, personal dignity, rights and physical safety of each individual.
• Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code.

Physical Requirements:

• Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required.
• Finger and hand dexterity required.
• Must be able to lift 15 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds.
• Requires ability to remain calm under stressful situations.
• Must be able to access and navigate each department at the organization's facilities.

Great careers come with great benefits! State Employees Credit Union offers a highly competitive benefits package and a rewarding opportunity to grow with an organization that values its employees.

State Employees Credit Union of New Mexico is an Equal Opportunity Employer, including individuals with disabilities and veterans.