Collections Officer

Pioneer Federal Credit Union; Mountain Home (ID); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

8% Employer 401(k) matching after Year

12 paid holidays

PTO accrual up to 16 days

Tuition reimbursement

Job summary

Pioneer Federal Credit Union is seeking a Collections Officer at our Mountain Home Administrative Office. The role focuses on contacting delinquent accounts, evaluating member financial situations, and arranging repayment plans to bring accounts current.

Requirements include at least one year in collections or related fields, strong communication skills, and the ability to handle sensitive information. Competitive benefits and on-site work are provided.

Qualifications

• Minimum of one year of similar or related experience.
• Excellent communication and people skills required.
• Must be able to work with sensitive information and maintain confidentiality.

Responsibilities

• Contact and follow up on delinquent accounts by phone, text, mail, or email as needed.
• Assess member financial situations and arrange payment plans or actions.
• Advise on debt repayment strategies and review contract terms with members.
• Work with management to address trends affecting delinquent/charged-off loans.
• Maintain accurate records of all collections activity in the core system.

Skills

Communication skills

People skills

Problem solving

Diplomacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pioneer FCU offers a complete benefits package to all team members that includes, but not limited to:An excellent compensation package starting at $19.25 (DOE)Bilingual Pay wage differential (additional compensation if fluent in Spanish)An 8% Employer Matching dollar-for-dollar 401(k) program after Year OneHealth, dental and vision insurancePioneer pays a minimum of 80% of the premiums for team members AND dependents12 paid holidays including day after Thanksgiving for Team Member Appreciation DayAccrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating HolidaysPTO accrual increases with Pioneer seniorityUp to $300 in Interest-free Wardrobe Salary Advance available on Day One!Up to $2,000 in Interest-free Technology Salary AdvanceUp to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipmentUp to $2,300 in Tuition reimbursement per semesterChildcare reimbursement up to $100 per child per monthSo much more!As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Collections Officer at our Mountain Home Administrative Office. Candidates must be eligible for membership at Pioneer to obtain employment.This position preserves Pioneers assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral. Disposing of repossessed collateral. Assists in the resolution of difficult and complex member account situations. Ensure strict compliance with State and Federal credit and collection rules and regulations in all collection practices.Responsibilities include:Contacts and follows up on delinquent accounts or problematic member account by phone (primary), text, mail, or email (as a backup); takes appropriate actions to solve problems and bring accounts current. Confer with members to determine the reasons for overdue payments and to review the terms of sales, service, or credit contracts. Encourages members to pay amounts due or discusses possible financial arrangements due on credit accounts, or non-payable checks, or to return merchandise. Answers member questions and complaints relevant to Department functions.Analyzes current financial situation and budgeting of our delinquent borrowers and arrange for debt repayment or establish repayment schedules based on members financial situation. Advises members of necessary actions and strategies for debt repayment.Makes recommendations to repossess collateral when other arrangements to bring the loan current have been exhausted.Locate and monitor overdue accounts. Maintains accurate files and reports on all collections activity. All collection activity must be documented within our core processor in order to keep activities coordinated credit union wide. Record information about financial status of members and status of collection efforts.Proactively works with the Collections Manager, AVP of Consumer Lending, Vice President of Lending, Centralized Lending Manager, Indirect Lending Manager, or other management in order to address trends in loan underwriting contributing to delinquent/charged-off loans.Works with branch team members and/or testifies at legal proceedings on behalf of Pioneer as required.Experience: Minimum of one year of similar or related experience.Education: A high school education or GED.Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work typically involves extensive personal contact with others and/or is usually of a very personal and sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Must be an excellent problem solver, we do not simply strive to collect late payments from members, we strive to communicate with our members and work to find solutions.Other Skills: Must have excellent communication and people skills. Proficient with office business equipment, personal computer, and Microsoft Office.Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions.Work Environment: Normal light, heat, air, and space in the work environment.