Collections Coordinator

Community First Credit Union; Neenah (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Community First Credit Union is seeking a Collections Coordinator (Member Solutions) to manage routine reporting, review delinquent accounts, and track bankruptcy proceedings. You will liaise with departments like Bankruptcy, Legal Filings, and Probate to improve workflows and ensure solutions are implemented effectively.

The role involves stepping in to provide hands-on support during staffing shortages and collaborating with stakeholders to strengthen processing, reporting, and consistency

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred.
• 3+ years of relevant collections, servicing, operations, project coordination, or financial services experience.
• Demonstrated understanding of collections operations and related servicing processes.
• Experience coordinating projects, process improvements, or cross-functional initiatives.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent written and verbal communication skills.

Responsibilities

• Build reports that drive efficiency by gathering information with the VP Member Solutions and distributing routine collections reports.
• Review delinquent or at-risk accounts, prepare and file small claims actions, and maintain records of filing status, court dates, and outcomes.
• Track active bankruptcy filings, monitor case status and deadlines, and coordinate with legal counsel or third parties.
• Serve as a cross-department liaison, ensuring timely information sharing.
• Coordinate meetings, projects, and cross-functional initiatives within the Member Solutions team, and help document and standardize processes.
• Strengthen operational consistency by partnering with SMEs to understand impacts and implement changes.
• Provide hands-on operational support during employee absences or staffing shortages.

Skills

Organizational & time-management

Analytical & problem-solving

Written & verbal communication

Attention to detail

Stakeholder collaboration

Education

Associate or Bachelor's degree in business/finance or related field

Tools

Microsoft Office (Excel, PowerPoint)

Job description

As the Collections Coordinator (Member Solutions), you'll manage routine reporting, review delinquent and at-risk accounts, process small claims filings, and track bankruptcy proceedings, all while serving as a liaison between Member Solutions and other departments across the credit union. You'll work closely with stakeholders in specialized servicing areas - including Bankruptcy, Legal Filings, and Probate - to strengthen processes and improve workflow efficiency.

Leveraging your collections background and strong understanding of servicing operations, you'll also step in to provide hands-on operational support during employee absences or staffing shortages, helping the department maintain continuity and consistent service levels.

As the Collections Coordinator (Member Solutions) with CFCU, you will:

• Build reports that drive efficiency. Work closely with the VP Member Solutions to gather information and build reports that increase department efficiency and overall effectiveness, generating and distributing routine collections reports on a scheduled basis.


• Review accounts and manage filings. Conduct regular reviews of delinquent or at-risk accounts, prepare and file small claims actions, and maintain accurate records of filing status, court dates, and outcomes.


• Track bankruptcy proceedings. Monitor and follow up on active bankruptcy filings, track case status and deadlines, and coordinate with legal counsel or third parties to protect the Credit Union's interests.


• Serve as a cross-department liaison. Respond to and coordinate requests for information from other departments and leaders, ensuring timely and accurate information sharing.


• Coordinate projects and initiatives. Coordinate meetings, projects, and cross-functional initiatives within the Member Solutions team, and assist with documenting and standardizing processes and workflows.


• Strengthen operational consistency. Partner with subject matter experts to understand operational impacts, support the implementation of business changes, and identify opportunities to improve workflows and eliminate inefficiencies.


• Provide operational support when needed. Apply your knowledge of collections policies, procedures, and systems to provide hands-on support during employee absences or staffing shortages.

We are looking for a combination of:

• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred. A combination of education and experience will always be considered.


• 3+ years of relevant collections, servicing, operations, project coordination, or financial services experience.


• Demonstrated understanding of collections operations and related servicing processes.


• Experience coordinating projects, process improvements, or cross-functional initiatives.


• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.


• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.


• Excellent written and verbal communication skills.


• Proficiency with Microsoft Office, including Excel and PowerPoint.


• Ability to work effectively with stakeholders at multiple levels of an organization.


• Strong attention to detail and ability to maintain accurate documentation and reporting.

Equal Opportunity Employer
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