Part-Time Resolution Expert: Grow to Senior Roles

Bounce; City of Rochester (NY); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

401k match

Paid sick leave

Career growth

Job summary

Bounce, a fintech startup based in New York and Israel, seeks a part-time Resolution Expert to guide consumers through the collections process and deliver exceptional customer service from our Rochester, NY office. You will own resolving issues, complaints, and inquiries while maintaining customer satisfaction as a core focus.

Training is provided; after ramp-up, you’ll work 20–29 hours weekly with a flexible schedule and potential for growth into full-time roles.

Qualifications

• Previous experience in collections, customer service, and/or sales preferred.
• Strong verbal and written communication skills.
• High attention to detail and critical thinking.
• Problem-solving, negotiation, and conflict-resolution skills.
• Customer-focused and adaptable to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to work in a fast-paced and changing environment.

Responsibilities

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Follow communication scripts when handling different topics.
• Communicate with consumers to establish repayment plans and resolve questions or concerns.
• Attend training sessions to build knowledge and skills.
• Meet key performance indicators as outlined by management.
• Adhere to quality and compliance standards.

Skills

Collections

Customer service

Communication

Time management

Job description

Bounce, a fintech startup based in New York and Israel, seeks a part-time Resolution Expert to guide consumers through the collections process and deliver exceptional customer service from our Rochester, NY office. You will own resolving issues, complaints, and inquiries while maintaining customer satisfaction as a core focus.

Training is provided; after ramp-up, you’ll work 20–29 hours weekly with a flexible schedule and potential for growth into full-time roles.