Collections Manager

Family & Children's Services; Tulsa (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Premium health insurance

Retirement plan

Life insurance

Disability benefits

Wellness program

Paid time off

Job summary

Family & Children’s Services in Tulsa, OK seeks a Collections Manager to oversee AR Follow-Up and Cash Posting, driving accuracy and timeliness in reimbursements. You will lead a skilled team, analyze trends, and implement improvements to reduce aging and denials.

Candidates should bring strong analytical abilities, cross-functional leadership, and extensive experience with billing through Electronic Health Records.

Qualifications

• Strong analytical and organizational abilities.
• Ability to lead cross-functional teams.
• Experience with AR Follow-Up and Cash Posting processes.

Responsibilities

• Analyze AR trends and address issues impacting AR Follow-Up and Cash Posting.
• Lead, train, and mentor AR/Cash Posting staff.
• Utilize automation to manage AR workflows and follow-up efforts.
• Collaborate with Front Desk/Client Access, Benefits and Eligibility, and Claims Billing to resolve billing and AR issues.
• Develop strategies to improve collections and cash flow.
• Review AR Aging reports and initiate corrective actions.

Skills

Analytical skills

Leadership

Communication

Organizational skills

Attention to detail

Education

Bachelor's Degree

Experience in lieu of degree

Tools

EHR billing

Microsoft Suite

Job description

• 75% Agency paid medical premiums and zero cost options
• Retirement Savings 403(b) plan with up to 6% employer match
• Life insurance, short & long term disability benefits
• Employee Assistance & wellness programs
• Up to 34 Paid Days Off 1st year

JOB SUMMARY

The Collections Manager will oversee the entirety of the AR Follow-Up and Cash Posting processes. This role requires someone who is highly analytical, process-driven, able to troubleshoot and resolve issues within the AR process. The position requires a collaborative leader who can communicate effectively with internal teams, Clinical leadership, and other stakeholders to drive performance and improve cash reimbursements and reduce AR aging.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES

• Analyze AR trends, identify patterns, and address any system or procedural issues impacting AR Follow-up and Cash Posting processes.
• Lead, train, and mentor the AR/Cash Posting team to ensure that goals are met and exceeded.
• Utilize automation and advanced technology to manage AR/Cash Posting workflows and facilitate follow-up efforts.
• Collaborate with cross-functional teams, including Front Desk/Client Access, Benefits and Eligibility, and Claims Billing to resolve billing and AR issues.
• Develop and implement strategies to improve collections, reduce outstanding balances, and enhance cash flow.
• Review AR Aging reports regularly and initiate corrective actions as needed.
• Ensure timely follow‑up on outstanding claims and resolve issues related to denials or underpayments.
• Collaborate with insurance companies to facilitate timely payments.
• Ensure timely and accurate posting of ERAs, paper EOBs.
• Supervise and train payment posting staff, set performance goals and conduct regular evaluations.
• Coordinate payment reconciliation between posted amounts and bank deposits, resolve discrepancies promptly.
• Generate reports on performance metrics and identify areas for improvements.
• Monitor team progress based on performance benchmarks and address issues as they arise.
• Active participant in Revenue Cycle Monthly Operational Reviews to address denial trends.
• Develop and monitor metrics highlighting the viability of the team.
• Recommend improvements to streamline operational and system problems.
• Must adopt a "working" Manager philosophy.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of government and commercial insurance procedures, regulations and billing requirements.
• Strong analytical and organization skills.
• Ability to lead and/or work as a member of various cross-functional teams.
• Excellent written and oral communication skills.
• Strong understanding of quality customer service.
• Proficient in Microsoft Suite.

EDUCATION

• Bachelor's Degree in related field is required
• Combination of Experience and Education considered in lieu of Education requirements on a case-by-case basis.

EXPERIENCE

• 7+ years' experience in healthcare, preferably Behavioral Health.
• Extensive AR Follow-up and Cash Posting background.
• Experience with billing through Electronic Health Records.
• Supervisory experience required.

PERFORMANCE COMPETENCIES

• Communication
• Decision-Making
• Engagement
• Initiative/Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

SAFETY SENSITIVE JOB CLASSIFICATION

This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.