Cash Posting/ Client Billing Inquires Manager

Family & Children's Services; Tulsa (OK); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Agency-paid premiums

403(b) matching

Life and disability insurance

Employee assistance program

Paid time off 34 days

Professional development

Job summary

Family & Children’s Services in Tulsa or OKC area is seeking a Cash Posting/Client Billing Inquiries Manager to oversee daily Revenue Cycle operations, train staff, and ensure accurate data entry and timely payments.

You will balance teams, develop workflows, monitor KPIs, and collaborate with leadership on process improvements; a five-plus year healthcare billing background and leadership experience are preferred, with an emphasis on EHR billing.

Qualifications

• Associate degree required.
• Five+ years in healthcare billing with 2–3 years of management experience.
• Experience with billing through EHR (electronic health records).
• Cash Posting/Accounts Receivable, Customer Service, AR Follow-up, and related billing experience preferred.

Responsibilities

• Supervise Cash Posting and Client Billing Representatives, including coaching and performance reviews.
• Oversee daily workflow to meet turnaround standards and ensure data accuracy.
• Ensure critical data is entered into client charts in the EHR.
• Process and post all payments following established guidelines.
• Audit reports for completeness and timely delivery of results.
• Serve as SME and escalation point for posting and billing issues.

Skills

Leadership

Communication

Analytical skills

Customer service

Cross-functional teamwork

Education

Associate degree

Tools

EHR systems

Job description

Job Details

Posting Details

• Posted on September 18, 2026

Locations

Showing 1 location Legacy Tulsa, OK 74135, USA

+1 more locations

• Hybrid
• Manager
• Full-Time
• Requisition #: COLLE006282

Description

Position can be located in either Tulsa or OKC area.

Competitive annual salary!

• Premium Medical, Dental & Vision benefits!
• 75% Agency paid medical premiums and zero cost options
• Retirement Savings 403(b) plan with up to 6% employer match
• Life insurance, short & long term disability benefits
• Employee Assistance & wellness programs
• Up to 34 Paid Days Off 1st year
• Professional development

The Cash Posting/Client Billing Inquires Manager plays a crucial role in ensuring the smooth operation of Cash Posting and Client Billing inquiry processes within Revenue Cycle. Under the leadership of the Director of Reimbursement, this position is responsible for managing the day-to-day operations for the Cash Posting and Client Billing Inquires team by providing training and support to ensure that all team members are equipped to manage their responsibilities effectively. The primary focus in managing these teams is ensuring consistent productivity and quality of work while serving as a Subject Matter Expert and problem solver for the teams managed.

Position Specific Duties & Responsibilities

• Manage, coach and evaluate Cash Posting and Client Billing Representatives, including performance reviews, productivity monitoring, and skill development.
• Oversee daily workflow assignments ensuring tasks are completed within agency turnaround standards.
• Ensure teams enter critical data in client charts in the EHR where applicable.
• Ensure team members are processing and posting all payments within established guidelines.
• Maintain and routinely audit various applicable reports, to ensure completeness and accuracy within targeted timelines.
• Serve as a Subject-Matter Expert and escalation point for Cash Posting balancing issues and Client Billing inquiry issues.
• Conduct regular audits of Cash Posting work to ensure data accuracy and integrity, compliance with standards, and Client Billing inquiry documentation completeness.
• Collaborate with Revenue Cycle Leadership to assist in the development of documented workflows and processes.
• Onboard and train new hires on Cash Posting and Client Billing duties and functions.
• Coordinate departmental meetings and training sessions to support continuous improvement.
• Monitor and proceed appropriately to the Cash Posting/Client Billing Team Productivity/Quality Assurance Metrics.
• Manage multiple aspects of Cash Posting functions including research, reconciliation, balancing, and error-identification.
• Develop and refine new and existing processes flows to create efficiencies within the department.
• Evaluate existing system processes and tools required to drive automation and improved accuracy.
• Support key agency and departmental redevelopment initiatives to drive Revenue Cycle successes.
• Ensure client statements are pushed out timely and accurately in accord with departmental and agency standards and philosophies.
• Develop and maintain scripting language for client billing interactions.
• Report billing errors discovered through client statement reviews and client billing phone calls.
• Must adopt a “working” Manager philosophy.
• Other duties, tasks, projects, and responsibilities as assigned.

Essential Functions

• Know, understand, incorporate, and demonstrates the FCS Mission, Vision, and Values in behaviors, practices and decisions.
• Work with Revenue Cycle leadership to ensure understanding of Payer contracts, application of contract terms and ensure alignment with processes and the bearing on Cash Posting functions and how these components could play into Client Billing Inquires.
• At the direction of the Reimbursement Director, partner and assist Revenue Cycle leaders to formally assess the developmental needs of the department on a periodic basis and promote opportunities for development.
• Assist in the development and maintenance of dashboards, reports, and KPIs to monitor revenue cycle health.
• Ensure work assignments are performed and supported to achieve departmental goals and outcomes.
• Promote a positive Client Experience model within team and its relation to client billing inquiries.

Qualifications

Education

• Associate degree in a related field required

Experience

• Five years or more experience in healthcare, preferably Behavioral Health, including two to three years of management experience.
• Experience with billing through EHR (electronic health records).
• Cash Posting/Application, Customer Service, AR Follow-up, Department of Mental Health billing model experience strongly preferred.

Performance Competencies

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

Knowledge/Skills/Abilities

• Knowledge of government and commercial insurance procedures, regulations and billing requirements. Strong analytical and organization skills required.
• Strong ability to lead and/or work as a member of various cross-functional teams.
• Must have well-developed written and oral communication skills.
• Strong understanding of quality customer service.

Certifications/Licenses

• N/A

Other Information

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.