Collections Manager

Shelby American, Inc.; St. Louis (MO); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Collections Manager to lead their team effectively. This role ensures compliance with legal standards and oversees the collections process, focusing on quality control and performance metrics. You will manage a dedicated team, provide training, and collaborate with management to achieve departmental goals. If you have a strong background in collections and a passion for leadership, this is a fantastic opportunity to make a significant impact in a dynamic environment. Join a forward-thinking company that values excellence and fosters professional growth.

Qualifications

• 5+ years of supervisory experience in collections or related fields.
• Strong knowledge of business management principles and compliance.

Responsibilities

• Manage collections staff and ensure compliance with laws and standards.
• Generate reports to evaluate team performance and assist in training.

Skills

Verbal Communication

Written Communication

Problem-Solving

Decision-Making

Time Management

Multi-tasking

Critical Thinking

Organizational Skills

Adaptability

Leadership

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Title: Collections Manager

Department: Collections

Reports to: Director of Collections

Status: Salary plus bonus.

Location: Open with remote possibilities

Job Summary: The Collections Manager is responsible for the management of the collections staff, ensuring compliance with firm, client, state, and federal laws, including the Fair Debt Collection Practices Act (FDCPA). This role involves establishing quality control standards and managing the handling, compilation, sorting, verification, and accuracy of data.

Essential Duties:

1. Manage production, compliance, client requirements, and collections metrics for a team of collection associates.
2. Oversee department training and onboarding of new hires.
3. Collaborate with the Collections management team on client-specific staffing and training.
4. Assist collections staff in arranging debt repayment or establishing repayment schedules based on customers' financial situations.
5. Work with the Director of Collections to ensure understanding and execution of firm, department, and client goals.
6. Coordinate with Department Supervisors and Leads to manage specific stoplights and ensure timely completion of duties.
7. Generate and analyze reports to assist in managing collections staff performance.
8. Complete monthly collector scorecards and review them with staff.
9. Communicate effectively with associates and management as part of daily operations.
10. Ensure compliance with all collections processes and procedures.
11. Read and enter data from source documents such as canceled checks and bills.
12. Store completed documents in appropriate databases.
13. Identify and correct data entry errors, escalating issues as necessary.
14. Maintain information in written or electronic form.
15. Train and coach team members on compliance and collections processes.
16. Manage team schedules and work assignments.
17. Assist with department operations as assigned.
18. Collaborate with the Collections Director to develop goals and incentives.
19. Understand risk elements of collections work and the importance of accuracy.
20. Provide excellent customer service through needs assessment and quality standards evaluation.

Education and Experience:

A minimum of 5 years’ experience in a supervisor/manager position in collections, legal, banking, or business field is required. A Bachelor’s degree is preferred.

Knowledge, Skills, and Abilities:

1. Knowledge of business and management principles involved in strategic planning and leadership.
2. Ability to prioritize tasks effectively.
3. Excellent verbal and written communication skills.
4. Strong problem-solving and decision-making abilities.
5. Advanced skills in Microsoft Office programs.
6. Detail-oriented with excellent time management and multi-tasking skills.
7. Proficient in using computer systems for data entry and information processing.
8. Good critical thinking skills and sound judgment.
9. Highly organized and self-motivated.
10. Flexible and adaptable to changing situations.