Manager, Collections Predelinquency Programs

BMO Financial Group; United States; Remote; USD 68,000 - 126,000; Full time

Job summary

An established industry player is seeking a Manager for Collections Predelinquency Programs to lead efforts in evaluating high-risk accounts and enhancing customer relationships. This pivotal role involves fostering a culture of excellence, implementing loss mitigation strategies, and ensuring compliance with industry regulations. The ideal candidate will possess strong analytical and communication skills, with a focus on data-driven decision-making. Join a dynamic team dedicated to creating positive change and supporting your professional growth from day one.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Qualifications

• 5-7 years of relevant experience in collections or related fields.
• Strong understanding of credit qualifications and laws related to collections.

Responsibilities

• Manage customer interactions and provide advice on payment strategies.
• Analyze accounts and prepare reports to inform decision-making.

Skills

Communication Skills

Analytical Skills

Collaboration

Influence Skills

Data-driven Decision Making

Education

Post-secondary degree or equivalent experience

Job description

Manager, Collections Predelinquency Programs

Application Deadline: 05/18/2025

Address: VIRTUAL, 59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group: Customer Shared Services

We are seeking a Manager for Collections Predelinquency Programs responsible for reviewing and evaluating delinquent, high-risk, or written-off accounts for potential collections opportunities. The role involves understanding customer needs, providing collections-related sales and service, advising on payment strategies, and supporting various areas such as coaching, quality audits, vendor management, and credit disputes.

Key Responsibilities:

1. Foster a culture aligned with BMO's purpose, values, and strategy, demonstrating these values in all actions.
2. Promote diversity and inclusion through consistent behaviors and values.
3. Connect work to BMO’s purpose, set inspiring goals, define expected outcomes, and ensure accountability.
4. Build collaborative, interdependent teams across functions to maximize stakeholder value.
5. Attract, retain, and develop top talent, improving team performance and recognizing achievements.
6. Deliver exceptional customer service to build trust, credibility, and long-term relationships.
7. Handle complex customer requests, ensuring clear communication and understanding of account status.
8. Implement loss mitigation processes for non-performing and high-risk accounts.
9. Manage customer interactions professionally, providing advice on payments and collection strategies.
10. Coordinate with internal stakeholders, process transactions, and ensure customer needs are met.
11. Analyze accounts, gather data, and prepare reports to inform decision-making and recovery strategies.
12. Lead process improvements, develop training, and support strategic initiatives.
13. Maintain current knowledge of industry trends, regulations, and best practices in collections.
14. Ensure confidentiality and compliance with policies and procedures.
15. Support continuous improvement and leverage industry knowledge to enhance processes.
16. Handle non-routine situations independently and identify broader work or accountabilities as needed.

Qualifications:

• Typically 5-7 years of relevant experience with a post-secondary degree or equivalent experience.
• In-depth knowledge of credit qualifications, federal, state/provincial laws related to collections, and BMO products/services.
• Strong communication, collaboration, analytical, and influence skills.
• Data-driven decision-making capabilities.

Salary: $68,000.00 - $126,000.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, and qualifications, and may include commissions. Additional benefits include health insurance, tuition reimbursement, and retirement plans. For more details, visit: Total Rewards

About Us

At BMO, our shared Purpose is "Boldly Grow the Good in business and life," creating positive change for our customers, communities, and employees. We support your growth and impact from day one with training, coaching, and development opportunities.

Learn more at BMO Careers. We are committed to an inclusive, equitable, and accessible workplace, with accommodations available upon request.

Note to Recruiters: BMO does not accept unsolicited resumes. Only submissions from candidates or with a valid agency agreement will be considered.

About the Company

The Bank of Montreal is a Canadian multinational investment bank and financial services company.