Collections Lead

BrightSpring Health Services; Longmont (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

BrightSpring Health Services is seeking a remote Collections Lead responsible for managing collection efforts and ensuring compliance with policies and regulations. The ideal candidate will have experience in billing and collections, strong communication skills, and the ability to work effectively independently and in a team. This role offers competitive pay, comprehensive benefits including medical, dental, vision, and a 401(k) plan.

Benefits

Medical, Dental & Vision Benefits

401(k) Retirement Plan with Employer Match

Tuition Reimbursement

Paid Time Off & Holidays

Qualifications

• One year of billing and/or collections experience required.
• Experience in healthcare billing or collections preferred.
• Medical billing and coding experience is a plus.

Responsibilities

• Manage collection efforts for facility-level accounts.
• Communicate with facilities via calls and emails.
• Collaborate with internal and external customers to resolve accounts.

Skills

Communication

Problem-solving

Analytical skills

Attention to detail

Time management

Education

High School diploma, GED, or equivalent experience

Tools

MS Excel

MS Word

Webex

MS Teams

AS400

Job description

Our Company

PharMerica

Overview

Our Collections Lead is responsible for leading the research, collection, and resolution of an assigned account portfolio in accordance with PharMerica’s Collections Policy and Procedures and the Consumer Credit Protection Act of 1977. Our finance and accounting departments focus on the organization's financial management strategies and execution.

This is a remote position. Applicants can live anywhere within the continental USA.

Post-training schedule: Monday - Friday, 9:30 am - 6:00 pm Mountain Time

Must be able to work effectively in Mountain Time Zone. This is non-negotiable.

If this piques your interest, read more below and apply today!

• Medical, Dental & Vision Benefits plus HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness, and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company-paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

Responsibilities

• Manage collection efforts for facility-level accounts for services rendered by PharMerica and reconcile any balance variances, including partial payments, double payments, and credits.
• Communicate with facilities via inbound/outbound calls and emails, explaining bills and following up on past-due accounts using approved collection techniques.
• Identify at-risk accounts and escalate to management and account managers.
• Document collection efforts with clear and concise notes.
• Collaborate with internal and external customers, including facility owners and CEOs, to resolve accounts by collecting balances or taking other actions (write-offs, billing adjustments, in-house collections, referrals to attorneys or collection agencies).
• Maintain productivity records.
• Work with pharmacy billing associates to obtain accurate billing and resident information, and resolve unpaid claims through adjudication.
• Coordinate with Facility Collection Director/Manager/Supervisor and management team on accounts requiring special attention.
• Handle inbound correspondence from pharmacy locations, nursing homes, and customers.
• Participate in special projects as assigned by Facility Collections Manager/Supervisor.
• Perform other tasks as needed.
• Adhere to Company’s Code of Business Conduct and Ethics, policies, procedures, and applicable laws and standards.

Qualifications

• High School diploma, GED, or equivalent experience.
• At least one year of billing and/or collections experience.
• Experience with third-party billing or collections in healthcare; AS400 experience preferred.
• Proficiency in data entry, MS Excel, Word, Webex, MS Teams, and basic computer skills.
• Medical billing and coding experience is a plus.
• Strong communication, problem-solving, analytical skills, attention to detail, and ability to work independently and in a team.

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, provides comprehensive pharmacy solutions beyond medication management. We serve senior living communities, skilled nursing facilities, public health organizations, and post-acute care providers. As one of the largest pharmacy companies in the nation, we offer a dynamic culture, employee development, and advancement opportunities. For more information, visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.

Salary Range

USD $21.00 - $23.00 / Hour