[Hiring] Accounts Receivable/Collections Officer @Instructure

Instructure; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Instructure is seeking a detail-oriented and proactive Accounts Receivable/Collections Officer to join the finance team. This remote position focuses on managing customer accounts, following up on overdue invoices, and ensuring clear communication with clients. Ideal candidates will have strong organizational skills, effective communication abilities, and a basic understanding of collections practices.

Qualifications

• Strong understanding of collections best practices.
• Ability to handle difficult conversations professionally.
• Experience in a fast-paced environment.

Responsibilities

• Manage accounts receivable aging reports and follow up on overdue invoices.
• Collaborate with internal teams to resolve billing disputes.
• Maintain organized communication and record all collection efforts.

Skills

Attention to Detail

Written Communication

Verbal Communication

Customer Service

Organizational Skills

Tools

NetSuite

Excel

Google Sheets

Job description

Jun 08, 2025 - Instructure is hiring a remote Accounts Receivable/Collections Officer. Location: Philippines.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

This newly created position seeks a detail-oriented and proactive Accounts Receivable Clerk to join our finance team with a primary focus on collections and email inbox management. In this role, you will be responsible for monitoring customer accounts, following up on overdue invoices, and maintaining organized communication with clients. The ideal candidate is highly organized, persistent yet professional in collections outreach, and skilled in managing high-volume email correspondence.

About the Role

1. Proactively monitor and manage accounts receivable aging reports to identify overdue invoices.
2. Resolve billing disputes by collaborating with Sales, Customer Success, and Finance teams.
3. Maintain accurate records of collection efforts and customer communications in NetSuite.
4. Escalate delinquent accounts to management when necessary.
5. Monitor and organize the AR shared inboxes, responding to customer billing inquiries, payment confirmations, and disputes in a timely manner.
6. Route emails to appropriate team members and ensure follow-ups are completed.
7. Maintain standardized email templates for collections, payment reminders, and FAQs.
8. Update customer records in ERP System (contact info, PO numbers, payment terms).

About You

1. Basic understanding of collections best practices and the ability to handle difficult conversations professionally.
2. Excellent written and verbal communication skills—clear, concise, and customer-friendly.
3. High attention to detail and ability to manage multiple priorities in a fast-paced environment.
4. Intermediate Excel/Google Sheets skills.
5. Familiarity with NetSuite or similar ERP systems is a plus but not required.