Collections Coordinator & Front Desk Attendant

Mississippi Department of Employment Security; Gulfport (MS); On-site; USD 18,000 - 23,000; Full time

Job summary

Mississippi Department of Employment Security is seeking a personable, organized Collections Coordinator & Front Desk team member in Gulfport. The role focuses on building productive relationships with customers while handling payment communications, delinquent accounts, and account needs.

You will be the primary front-desk contact for customers, requiring excellent service and clear communication. The position is fast-paced with varying daily needs.

Qualifications

• Experience in collections or customer account management preferred.
• Ability to handle confidential financial information with discretion.
• Strong communication and customer service skills required.
• Proficient with basic computer software and willingness to learn new systems.

Responsibilities

• Build and maintain professional relationships with customers.
• Communicate with customers regarding payments, past-due accounts, payment arrangements, and account concerns.
• Follow up on delinquent accounts and customer commitments.
• Maintain clear documentation of customer communications and account activity.
• Escalate situations requiring management attention when needed.
• Greet customers, answer calls, process payments, and route needs appropriately.
• Review customer insurance information and route coverage issues to the Insurance Coordinator.
• Assist with CPI setup and related account documentation.
• Assist with basic service scheduling and customer routing.
• Complete routine customer-account and front-office administrative duties.

Skills

Customer service

Interpersonal skills

Organization

Multitasking

Independent work

Judgment & problem solving

Computer proficiency

Confidential information handling

Job description

About the Position

We are looking for a personable, organized, and dependable Collections Coordinator & Front Desk employee to join our team. The primary focus of this position is building productive relationships with our customers while managing payment communication, delinquent account follow-up, and customer account needs. This person also serves as a primary front-desk contact for the dealership, so strong customer service and communication skills are essential. This is a fast-paced position with varying needs throughout the day. Once trained, the right person should be comfortable working with limited supervision, managing priorities independently, and consistently producing excellent results.

Responsibilities

• Build and maintain professional, productive relationships with customers.
• Communicate with customers regarding payments, past-due accounts, payment arrangements, and account concerns.
• Consistently work assigned delinquent accounts and follow up on customer commitments.
• Maintain clear and accurate documentation of customer communications and account activity.
• Recognize situations requiring management attention and escape them appropriately.
• Greet customers, answer incoming calls, process payments, and route customer needs appropriately.
• Review customer insurance information and route coverage issues to the Insurance Coordinator.
• Assist with CPI setup and related account documentation.
• Assist with basic service scheduling and customer routing.
• Complete routine customer-account and front-office administrative duties as needed.

Qualifications

• Strong customer service and interpersonal skills.
• Confidence discussing payments and past-due accounts with customers.
• Strong organization, follow-through, and attention to detail.
• Ability to manage multiple priorities and frequent interruptions.
• Ability to work independently without constant supervision.
• Good judgment and problem-solving skills.
• Basic computer proficiency and willingness to learn company software.
• Professional handling of confidential customer and financial information.
• Previous experience in collections, customer account management, finance, automotive dealerships, customer service, or office administration is preferred.

Compensation

Starting pay is approximately $13.00 per hour, with flexibility based on relevant experience and qualifications. Increased compensation may be available based on demonstrated performance and proficiency in the position.