Collections Manager

Frank Myers Auto Maxx; Winston-Salem (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Established systems and support

Family-owned company

Job summary

Frank Myers Auto Maxx, located in Winston-Salem, NC, is searching for an experienced Collections Manager to lead their collections efforts. The ideal candidate will excel in communication and problem-solving while maintaining strong customer relationships. Responsibilities include negotiating payment plans and managing delinquent accounts.

The role offers a competitive compensation package and the chance to be part of a family-owned company dedicated to community service. If you're passionate about helping customers succeed, we would love to converse about the opportunity.

Qualifications

• Experience in automotive collections, Buy Here Pay Here, or finance company collections.
• Ability to stay calm under pressure.
• Strong communication skills and attention to detail.

Responsibilities

• Lead collections efforts and help customers keep their promises.
• Negotiate payment arrangements and manage delinquent accounts.
• Utilize skip tracing to locate customers and vehicles.

Skills

Automotive collections

Skip tracing

Managing delinquent accounts

Negotiating payment arrangements

Collection software

Coaching customers

Job description

Are you the kind of person who can be firm without being rude, organized without being rigid, and persistent without taking things personally?

If so, we may have the opportunity you've been looking for.

The finance arm of Frank Myers Auto Maxx, one of countries most awarded independent dealerships, is searching for an experienced Collections Manager to lead our collections efforts and help customers keep the promises they made when they purchased their vehicle.

This isn't a "sit behind a desk and make calls all day" position. We're looking for someone who understands that successful collections is really about communication, problem solving, accountability, and customer relationships.

The ideal candidate will have experience with:

• Automotive collections, Buy Here Pay Here, finance company, or consumer lending collections
• Skip tracing and locating customers and vehicles
• Managing delinquent accounts and reducing charge-offs
• Negotiating payment arrangements and following through
• Repossessions and recovery processes
• Collection software and reporting systems
• Coaching customers toward successful outcomes while protecting company assets

What we're looking for:

• Strong communication skills
• Ability to stay calm under pressure
• Attention to detail and excellent follow-up habits
• Professionalism and integrity
• Self-motivation and accountability
• Thick skin and a positive attitude

What you'll get in return:

• Competitive compensation package with room to grow
• Established systems and support
• Family-owned company with over 100 years of serving the community
• Opportunity to make a real difference in customers' lives
• Work with award-winning teams that believes culture matters

If your idea of collections is simply demanding money, this probably isn't the right fit.

If your idea of collections is helping customers succeed while protecting the company and holding people accountable, we'd love to talk.

Confidential inquiries are welcome.

Do not apply in person or call Frank Myers Auto Maxx. Send your resume and qualifications today.