Collections Coordinator

United Surgical Partners; Richmond (VA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D coverage

Short- and long-term disability

FSAs and HSAs

401(k) retirement planning

Paid holidays and vacation

Job summary

United Surgical Partners is seeking an experienced Medical Collector for St. Mary’s Ambulatory Surgery Center in Richmond, VA. This on-site role focuses on resolving complex billing issues, improving reimbursement, and delivering excellent service to patients and payers.

The ideal candidate has 3+ years in medical collections and a solid foundation in medical billing and revenue cycle processes. The position is full-time and on-site, with a Monday–Friday schedule, offering a competitive benefits

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum of 3 years of recent medical collections experience.
• Strong understanding of medical billing, collections, and revenue cycle processes.
• Experience navigating commercial insurance, Medicare, and Medicaid payer guidelines.
• Proficiency with EHR and Practice Management systems.
• Excellent communication, negotiation, and customer service skills.
• Strong analytical and problem-solving abilities with attention to detail.

Responsibilities

• Follow up on outstanding insurance claims and patient account balances.
• Investigate and resolve claim denials, underpayments, and billing discrepancies.
• Communicate with insurance companies, patients, and third-party payers regarding account status.
• Submit and track insurance appeals to support claim resolution and reimbursement.
• Document collection activities, account updates, and payment arrangements accurately.
• Analyze complex accounts and identify appropriate resolution strategies.
• Collaborate with billing, coding, and revenue cycle teams to improve collection outcomes.
• Maintain compliance with payer regulations, company policies, and healthcare billing standards.
• Monitor aging reports and prioritize accounts requiring immediate attention.

Skills

Communication skills

Negotiation

Customer service

Attention to detail

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

EHR systems

Practice Management software

Job description

Collector – St. Mary’s Ambulatory Surgery Center (Richmond, VA)

100% On Site Role

St. Mary’s Ambulatory Surgery Center is seeking an experienced Medical Collector to join our growing team in Richmond, Virginia. This role is ideal for a motivated professional who thrives in a fast-paced healthcare environment and is passionate about resolving complex billing issues, improving reimbursement outcomes, and providing outstanding service to patients and payers.

Position Highlights

• Full-time, on-site position
• Monday through Friday schedule
• Collaborative and supportive team environment
• Opportunity to make a direct impact on revenue cycle performance
• Competitive compensation and comprehensive benefits package

Key Responsibilities

• Follow up on outstanding insurance claims and patient account balances
• Investigate and resolve claim denials, underpayments, and billing discrepancies
• Communicate effectively with insurance companies, patients, and third-party payers regarding account status
• Submit and track insurance appeals to support claim resolution and reimbursement
• Document collection activities, account updates, and payment arrangements accurately
• Analyze complex accounts and identify appropriate resolution strategies
• Collaborate with billing, coding, and revenue cycle teams to improve collection outcomes
• Maintain compliance with payer regulations, company policies, and healthcare billing standards
• Monitor aging reports and prioritize accounts requiring immediate attention

Qualifications

• High school diploma or equivalent required
• Associate degree preferred
• Minimum of 3 years of recent medical collections experience
• Proven longevity and stability in previous employment
• Strong understanding of medical billing, collections, and revenue cycle processes
• Experience navigating commercial insurance, Medicare, and Medicaid payer guidelines
• Knowledge of insurance appeals, claim denial management, and reimbursement procedures
• Proficiency with Electronic Health Record (EHR) and Practice Management systems
• Excellent communication, negotiation, and customer service skills
• Strong analytical and problem-solving abilities with attention to detail
• Ability to manage multiple priorities while maintaining accuracy and professionalism

Ideal Candidate

The successful candidate is persistent, resourceful, and proactive when resolving accounts. They possess a strong understanding of medical terminology, payer requirements, and collection strategies, and can confidently navigate complex claims from denial through resolution. They are comfortable advocating with insurance representatives while maintaining a professional and patient-focused approach.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Pay Range

$17.78/hour - $25.78/hour

(Wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience.)