Collections Coordinator

Certus Healthcare Management; Mayfield Heights (OH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, Vision, and Voluntary保

401K with company matching

Vacation/Sick Time

Referral programs (up to $2000)

Employee Discount Program

Employee Engagement Incentives

Company Giveaways

Early Pay via OnShift Wallet

Longevity Program

Learning Management system with freeCE

No cost Flu and COVID-19 vaccines

Job summary

Certus Healthcare Management is seeking a Collections Coordinator to support accounts receivable for our skilled nursing and long-term care facilities. This full-time role focuses on collecting outstanding balances, resolving discrepancies, and communicating respectfully with residents, families, and responsible parties.

The position runs Monday–Friday, 9am–5pm, at our corporate office in Mayfield Heights, Ohio. Starting salary is negotiable, with a baseline around $40,000 annually.

Qualifications

• Experience in collections, accounts receivable, or billing preferred.
• Healthcare billing experience a plus.
• Ability to handle sensitive financial conversations with professionalism and empathy.
• Strong attention to detail and ability to manage multiple accounts.
• Excellent communication and follow-up skills.
• Proficiency in Excel and willingness to learn billing software.

Responsibilities

• Review aging reports and follow up on past-due accounts.
• Contact residents, families, and responsible parties regarding outstanding balances.
• Explain charges, answer billing questions, and help resolve discrepancies.
• Coordinate payment arrangements within company guidelines and monitor follow-through.
• Work with facility business offices and corporate AR staff to address payment barriers.
• Maintain accurate records of collection efforts, commitments, and status.
• Identify unresolved accounts and elevate concerns promptly.
• Protect confidential resident and financial information.

Skills

Communication

Customer service

Follow-up

Attention to detail

Excel

Billing software

PointClickCare

Tools

PointClickCare

Billing software

Job description

• Location 6120 Parkland Boulevard,Mayfield Heights, OH, 44124,United States
• Job Category Accounts Receivable, Data Entry, Business Office
• Employee Type Full Time

Contact information

Description

Certus Healthcare Management operates 13 communities across Ohio, dedicated to providing exceptional care and rehabilitation services to diverse populations. Our mission is to treat every resident like family, ensuring a personalized environment that fosters growth and well-being. Our communities provide services to those living in Toledo, Cleveland, Youngstown, St. Clairsville and Zanesville areas.

We are seeking an organized, professional, and persistent Collections Coordinator to support accounts receivable for our skilled nursing and long-term care facilities. This position focuses on collecting outstanding balances, resolving account issues, and communicating respectfully with residents, families, and responsible parties.

This position is Monday through Friday from 9am to 5pm, with flexibility in start and end times. The position works out of our Corporate Office located in Mayfield Heights, Ohio.

Starting negotiable salary for this position is $40,000.00

Full Time Benefits include but are not limited to:

• Health, Dental, Vision, and Voluntary insurance available after 30 days of employment
• 401K with company matching starting after 90 days
• Vacation/Sick Time Package
• Referral programs earning up to $2000 per referral; unlimited referrals!
• Employee Discount Program
• Employee Engagement Incentives
• Company Giveaways
• Additions can include:
• Early Pay via OnShift Wallet (for hourly roles)
• Longevity Program
• Learning Management system including FREE Continuing Education for multiple certifications and licensures.
• No cost Flu and COVID-19 vaccines

Responsibilities

• Review aging reports and follow up on past-due accounts.
• Contact residents, families, and responsible parties regarding outstanding balances.
• Explain account charges, answer billing questions, and help resolve discrepancies.
• Coordinate payment arrangements within company guidelines and monitor follow-through.
• Work with facility business offices and corporate accounts receivable staff to address payment barriers.
• Maintain accurate records of collection efforts, payment commitments, and account status.
• Identify unresolved accounts and elevate concerns promptly.
• Protect confidential resident and financial information.

Qualifications

• Previous collections, accounts receivable, or billing experience preferred.
• Experience in skilled nursing, long-term care, or healthcare billing is a plus.
• Strong communication, customer service, and follow-up skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.
• Strong attention to detail and the ability to manage multiple accounts.
• Proficiency in Microsoft Excel and comfort learning billing software; PointClickCare experience preferred.

Summary

This position is ideal for someone who could oversee multiple facets of data entry, accounts , and is looking to enter a role with growth potential. We are interested in someone who is ready to take on a challenge and work alongside our current team.