Collections & Contracts Coordinator

Automatic Data Processing, Inc.; City of Albany (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Automatic Data Processing, Inc. in Albany, NY is seeking a Collections & Contracts Coordinator to bridge Finance and Commercial Sales, managing onboarding, contracts, and AR collections to support timely cash flow.

You will work with the Treasurer and Finance team to maintain audit-ready documentation, verify payments, and ensure accurate billing and remittance posting while upholding compliance and confidentiality.

Qualifications

• Experience in accounts receivable, contract administration, or related administrative/finance role.
• Strong organizational skills with ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills for customer-facing interactions.
• High attention to detail and accuracy in documentation and data handling.
• Proficiency with Microsoft Office Suite and familiarity with ERP/CRM systems.
• Comfortable owning processes and working in evolving, ambiguous situations.

Responsibilities

• Coordinate onboarding paperwork for new commercial customers (applications, credit documents, W‑9s, certificates of insurance).
• Ensure contract terms, billing requirements, and customer data are accurate and up to date.
• Evaluate customer creditworthiness and assist in setting or updating credit limits.
• Maintain audit-ready contract/onboarding/remittance documentation in line with compliance standards.
• Verify bank payments and capture remittance information for AR posting.

Skills

Accounts receivable

Contract administration

Sales operations support

Customer-facing communication

ERP/CRM familiarity

Strong organizational skills

Attention to detail

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Accounting, Finance, HR, or related field preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections & Contracts Coordinator

Finance Full Time Clerical Albany, NY, US

Salary Range: $25.00 To $35.00 Hourly

About the Role:

The Collections & Contracts Coordinator plays a key role at the intersection of Finance and Commercial Sales. This position manages the full vendor onboarding and contract execution lifecycle, oversees critical document management processes, and leads accounts receivable (AR) collections communication to support timely cash flow.

Working closely with the Treasurer and the broader Finance team, this individual helps maintain healthy receivables and ensures all contract‑and payment‑related documentation is complete, compliant, and audit‑ready.

Essential Duties and Responsibilities:

• Coordinate with Commercial Sales Administrator to collect onboarding paperwork for new commercial customers, such as account applications, credit documents, W-9s, and certificates of insurance.
• Partner with the commercial sales team to ensure contract terms, billing requirements, and customer information are accurate and up to date.
• Evaluate customer creditworthiness and assist in establishing or updating credit limits.
• Maintain organized, audit‑ready documentation for contracts, onboarding materials, remittances, payment confirmations, and customer correspondence in line with compliance and retention standards.
• Verify incoming bank payments, ensure proper allocation, and capture remittance information for AR posting and reconciliation.
• Lead proactive AR collections communication with customers, monitoring aging reports and following up on overdue accounts in alignment with company policies.
• Track and document all customer communications and payment commitments.
• Escalate collection issues to the Treasurer or appropriate internal stakeholders when necessary.
• Reconcile customer accounts and resolve payment discrepancies or billing disputes, coordinating with sales and operations as needed.
• Support the Treasurer and Finance team with internal and external audits, compliance reviews, cash flow forecasting, and AR performance metrics.
• Provide administrative and operational support for finance‑related projects as needed.

Required Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, HR, or related field preferred
• Experience in accounts receivable, contract administration, sales operations, or a related administrative/finance role.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, especially in customer‑facing interactions.
• High attention to detail and accuracy in documentation and data handling.
• Proficiency with Microsoft Office Suite and familiarity with ERP or CRM systems.
• Comfortable owning processes, following structured workflows, and solving problems in ambiguous or evolving situations.
• Sound judgment and discretion in handling confidential information.

Preferred Qualifications:

• Experience supporting a commercial sales team or working in a fast‑paced, cross‑functional environment.
• Knowledge of contract workflows, vendor onboarding processes, document management systems, or audit support.

Physical Requirements:

• Ability to sit for extended periods while working at a computer.
• Ability to view computer screens and printed materials with or without reasonable accommodation.
• Occasional standing, walking, bending, or lifting light office materials (up to 10–15 pounds).
• Ability to communicate effectively in person, by phone, and via virtual meeting platforms.
• Primarily office‑based professional work environment.
• Standard business hours, with occasional extended hours during budgeting cycles, forecasts, or month‑end close.
• Limited business travel may be required based on business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.