Collections Clerk

Ontario Trillium Foundation; Slidell (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a full-time Collections Specialist to join the team in Slidell, LA. In this role, you will manage outstanding payments, handle client accounts, and ensure efficient billing processes.

The ideal candidate is organized, detail-oriented, and passionate about delivering excellent customer service. Strong communication skills are essential, along with familiarity with legal processes.

Qualifications

• High school diploma or equivalent required; additional education in business, healthcare administration, or legal studies preferred.
• Familiarity with legal processes, court record research, or lien filing is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Contact clients to obtain updates on current case status and payment expectations.
• Research civil court records and pleadings to track the status of cases in litigation.
• Maintain accurate and up-to-date account information, logs, and patient notes.
• Respond to inbound calls regarding account balances, billing statements, and payment or reduction requests.
• Follow up on accounts associated with attorney-dropped or inactive cases.
• Prepare and file medical liens as appropriate to secure payment on accounts.
• Collaborate with internal teams and external partners to resolve outstanding balances.
• Ensure compliance with company policies and applicable regulations.

Skills

Strong communication skills

Customer service orientation

Excellent organizational skills

Attention to detail

Education

High school diploma or equivalent

Additional education in business, healthcare administration, or legal studies

Tools

Microsoft Office

Billing systems

Job description

Job Title: Collections Specialist

Location: Slidell, LA (On-site)

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Monarch Medical Management is seeking a full-time Collections Clerk to join our team in Slidell. In this role, you will play a key part in managing outstanding payments, handling client accounts, and ensuring efficient billing processes. The ideal candidate will be organized, detail‑oriented, and have a passion for delivering excellent customer service while maintaining professional relationships with clients and patients.

Responsibilities:

• Contact clients to obtain updates on current case status and payment expectations
• Research civil court records and pleadings to track the status of cases in litigation
• Maintain accurate and up-to-date account information, logs, and patient notes
• Respond to inbound calls regarding account balances, billing statements, and payment or reduction requests
• Follow up on accounts associated with attorney‑dropped or inactive cases
• Prepare and file medical liens as appropriate to secure payment on accounts
• Collaborate with internal teams and external partners (attorneys, clients) to resolve outstanding balances
• Ensure compliance with company policies and applicable regulations

Qualifications

• High school diploma or equivalent required; additional education in business, healthcare administration, or legal studies preferred
• Familiarity with legal processes, court record research, or lien filing is preferred
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple accounts and follow up in a timely manner
• Proficient in Microsoft Office and/or billing systems