Collections Clerk

Abnb-Federal-Credit-Union-1; Chesapeake (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off starts accruing on day 1

11 paid federal holidays

401(k) matching up to 4% with vesting

Disability and life/AD&D coverage

Tuition reimbursement

Competitive pay with annual raises

Community involvement opportunities

Employee-centric workplace

Job summary

ABNB Federal Credit Union in Chesapeake, VA is looking for a Collections Clerk to maintain records and assist the Collections Department. The role focuses on processing collateral protection policies, billings, Credit Bureau disputes, and file retrieval with accuracy, speed, and discretion.

The position requires a High School Diploma or equivalent and 1–3 years of related experience. Strong written and verbal communication, solid PC skills, and proficiency with Microsoft Office are essential.

Qualifications

• High school diploma or equivalent.
• 1–3 years of related collections or banking experience.
• Strong written and oral communication.
• Proficient PC use and office equipment.
• Experience with Microsoft Office Suite (Outlook/SharePoint/Excel/Word).

Responsibilities

• Process collateral protection insurance policies and claims.
• Process third-party billings and payments; disburse funds for financial counseling.
• Research, process, and report Credit Bureau disputes.
• Retrieve files for the Collection Department and purge as needed.
• Perform other job related duties as assigned.

Skills

Interpersonal skills

Written and verbal communication

PC proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

SharePoint

Outlook

Excel

Job description

Description

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize

The Collections Clerk position is to maintain correspondence, cards, invoices, member files, and other classified or indexed records so that they are easy to retrieve when needed. Searches and investigates information contained in files, inserting additional data, preparing reports, and supplying written information on request.

Key Responsibilities

• Process collateral protection insurance policies and claims.
• Process all third-party billings, payments from remarketing companies, and other payments received; disburse funds from members’ accounts for financial counseling to pay accounts.
• Research, process, and report all Credit Bureau disputes in a timely manner.
• Retrieves files, both paper and optical, for the Collection Department; Periodically purges files from the Collection Department's files to be returned to Central Files for documents to be scanned.
• Performs other job related duties as assigned.

Requirements

• Education: High School Diploma or equivalent
• Experience: One to three years of similar or related experience
• Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Other Skills: 1. Excellent written and oral communication skills. 2. Must be able to operate a PC and other office related equipment with speed and accuracy. 3. Working knowledge and experience with Microsoft Suite (Outlook, Sharepoint, Excel, Word) is highly desired.
• Physical Requirements: Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically. Ability to lift/carry up to 10 pounds.
• Work Environment: Office work environment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.