Collections Associate (Aderant)

RRD Company; Northern (KY); Hybrid; USD 23,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with company match

Paid time off

Job summary

Williams Lea by RRD is seeking a Collections Analyst to support day-to-day collections operations for firm partners, ensuring timely remittance by coordinating with billing admins and attorneys. The role is remote with Mon-Fri, 10am–7pm shifts, requiring strong customer service and accounting skills.

Responsibilities include monitoring invoices, generating client statements, producing AR analyses, and collaborating with senior management to resolve issues and meet targets.

Qualifications

• Associate degree or higher in Business, Accounting or Finance. Commensurate experience may be considered in lieu of education.
• 2+ years hands-on collections experience, preferably in law firm or professional services.
• Strong customer service in a fast-paced environment.
• Ability to manage high volume tasks with attention to detail and prioritize for firm collections targets.
• Excellent time management and organizational skills.
• Proficiency with pivot tables and complex spreadsheets.

Responsibilities

• Monitor and collect outstanding invoices via direct contact with partners and clients.
• Generate and revise monthly client reminder statements.
• Provide AR analyses, DSO, bad debt reserves, KPI reports; participate in meetings with firm management.
• Provide budgeting, forecasting, and ad hoc reports; report daily activities to senior management.
• Develop relationships with Partners to deliver customer service for collections needs.
• Research and monitor unapplied payments and monitor payment arrangements.

Skills

Customer service

Attention to detail

Time management

Communication skills

Education

Associate or higher degree in Business/Accounting/Finance

Tools

ARCS

Star Collect

Aderant

Elite

Legal Billing System

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

Job Description

The Collections Analyst will assist in managing day-to-day collections operations for firm partners and will establish and maintain a system of monitoring and encouraging cash receipts. This involves getting all billing admins and Billing Attorneys to focus on collections, to include follow- up.

Location: Remote

Shift: Mon-Fri, 10am - 7pm

Job duties

* denotes an “essential function”

• *Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• *Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• *Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• *Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• *Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• *Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• *Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
• *Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• *Research and monitor unapplied payments.
• *Monitor payment arrangements to ensure compliance with payment terms.
• Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Meet or exceed all assigned deadlines.

The daily make-up of tasks for this position may vary depending on the client or department’s needs.

Working conditions

Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.

Ability to work overtime as needed.

Work is performed in a professional work environment and/or work from home setting.

Business casual and/or professional attire required.

Qualifications

Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history

2 or more years hands-on collections experience preferably in a law firm environment or professional services industry

Ability to provide high level of customer service in a fast-paced environment

Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary

Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals

Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs

Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets

Excellent time and task management skills

ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred

Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment

Supervision

Number and title(s) of direct reports (if any): N/A

Job relationships

Internal: This position works closely with the Financial Support Services team

External: Clients(client facing)

Additional Information

The salary range for this role at the noted RRD location is $17.74/hour - $28,80/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business
needs. Typicaly, roles follow step progressions to a target rate or set increments over time. Depending on
the role, in addition to the hourly rate of pay, the total compensation package may also be include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision
coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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