Billing Associate (Collections)

Rrdonnelley; Wheeling (WV); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Life insurance

Tuition assistance

Parental leave

Job summary

RRD is seeking a Billing Associate (Collections) in Wheeling, WV to manage day-to-day collections for firm partners and clients. The role involves ensuring timely remittance, generating client statements, and producing AR analyses to support management and strategy.

Ideal candidates have 2+ years in collections, preferably in professional services, with strong organizational and communication skills and experience with common billing systems.

Qualifications

• 2+ years hands-on collections experience, preferably in a law firm or professional services.
• Associate degree or higher in Business, Accounting, or Finance preferred.
• Ability to provide high level of customer service in a fast-paced environment.

Responsibilities

• Monitor and collect outstanding invoices with direct contact to partners and clients.
• Generate and revise monthly client reminder statements as per policy.
• Provide AR analyses, DSO, bad debt reserves, KPIs and other reports.
• Assist in budgeting, forecasting and ad hoc reporting; participate in meetings with management.
• Develop relationships with Partners to deliver strong client collection support.
• Research unapplied payments and monitor payment arrangements for compliance.

Skills

Collections experience

Attention to detail

Time management

Communication skills

Customer service

Education

Associate degree in Business/Accounting/Finance

Tools

ARCS

Star Collect

Aderant

Elite/Legal Billing System

Job description

The Billing Associate (Collections) will assist in managing day-to-day collections operations for firm partners and will establish and maintain a system of monitoring and encouraging cash receipts. This involves getting all billing admins and Billing Attorneys to focus on collections, to include follow- up on past due invoices, communicating with clients and preparing status reports.

Monday-Friday 8am-4:30pm

* denotes an "essential function"

• *Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• *Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• *Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• *Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• *Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• *Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• *Prepare documents for write-off of accounts receivable adhering to the firm's approval policy.
• *Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• *Research and monitor unapplied payments.
• *Monitor payment arrangements to ensure compliance with payment terms.
• *Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment

Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.

Identify problems or issues in processes and implement solutions bringing bottom line results.

Meet or exceed all assigned deadlines.

The daily make-up of tasks for this position may vary depending on the client or department's needs.

Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history

2 or more years hands-on collections experience preferably in a law firm environment or professional services industry

Ability to provide high level of customer service in a fast-paced environment

Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary

Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals

Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs

Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets

Excellent time and task management skills

ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred

Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment

The salary range for this role at the noted RRD location is $17.02-23.46/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLWV

#LI-NH

#LI-Hybrid

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.