Billing Associate (Collections)

RRD Company; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) with company match

Paid time off

Life Insurance

Job summary

RRD seeks a Billing Associate (Collections) in Wheeling, WV to manage day-to-day collections for firm partners. This on-site role involves following up on past-due invoices, issuing client reminders, and preparing AR reports. Hours are Monday–Friday, 8:00 am–4:30 pm.

You will monitor collections, maintain client relationships, and work with senior management to resolve issues, targeting timely remittance. A minimum of an associate degree and 2+ years in collections is preferred.

Qualifications

• Associate degree preferred in Business, Accounting, or Finance; commensurate experience may be considered in lieu of education
• 2+ years in collections experience, preferably in a law firm or professional services
• Ability to provide high level of customer service in a fast-paced environment
• Strong attention to detail and ability to prioritize tasks to meet targets
• Excellent organizational, interpersonal and communication skills across all levels

Responsibilities

• Monitor and collect outstanding invoices; follow up with partners and clients
• Generate monthly client reminder statements
• Provide AR analyses, DSO, and KPI reports
• Assist budgeting, forecasting and ad hoc reporting for client needs
• Collaborate with senior management to resolve collection issues
• Prepare documents for write-off of accounts receivable
• Research and monitor unapplied payments
• Ensure compliance with payment terms and client deadlines
• Develop relationships with Partners to support client collection needs
• Identify process issues and implement improvements
• Meet all deadlines; adapt tasks to client/department needs

Skills

Customer service

Attention to detail

Time management

Communication skills

Prioritization

Education

Associate degree in Business, Accounting, or Finance

Tools

ARCS

Star Collect

Aderant

Elite

Job description

• Compensation: USD 17.02 - USD 23.46 - hourly

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Billing Associate (Collections)will assist in managing day-to-day collections operations for firm partners and will establish and maintain a system of monitoring and encouraging cash receipts. This involves getting all billing admins and Billing Attorneys to focus on collections, to include follow- up on past due invoices, communicating with clients and preparing status reports.

Monday-Friday 8am-4:30pm

(* denotes an “essential function”)

• *Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• *Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• *Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• *Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• *Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• *Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• *Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
• *Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• *Research and monitor unapplied payments.
• *Monitor payment arrangements to ensure compliance with payment terms.
• Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Meet or exceed all assigned deadlines.
• The daily make-up of tasks for this position may vary depending on the client or department’s needs.

Qualifications

• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry
• Ability to provide high level of customer service in a fast-paced environment
• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary
• Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals
• Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs
• Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets
• Excellent time and task management skills
• ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred
• Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment

Additional Information

The salary range for this role at the noted RRD location is $17.02-23.46/hour. Starting pay decisionsare determined based on multiple factors including but not limited to relevant education, qualifications,skills, experience, certifications, proficiency, performance, shift, location, and other businessneeds. Typically, roles follow step progressions to a target rate or set increments over time. Depending onthe role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings includemedical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, lifeinsurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.