Collections Associate

KONE; New York (NY); On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

401K Employer Match

Health Insurance

Well-being Program

Paid Time Off

Job summary

KONE is hiring a Collections Associate for the New York Metro District, based in Manhattan with a hybrid schedule after training. You will manage credit collections for branch operations, handling disputes across five boroughs and New Jersey while maintaining accurate status updates with stakeholders.

The role requires 5+ years of B2B collections, proficiency in SAP and Excel, and collaboration with teams at all levels.

Qualifications

• 5+ years of B2B collections experience.
• Proficiency with SAP and Excel; ability to document disputes clearly.
• Ability to collaborate with stakeholders across the organization.

Responsibilities

• Contact customers and follow up on action items.
• Record disputes and coordinate with appropriate parties.
• Track status updates for stakeholders; ensure accuracy.
• Support branch operations across NY metro and NJ.

Skills

B2B Collections

Dispute handling

Education

Associate’s degree in related field

Tools

SAP

Excel

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and assist the local branch as a Collections Associate for KONE, supporting our New York Metro District? This position will be based out of our Manhattan office, and will support all five boroughs, as well as New Jersey collections. This role has a hybrid schedule, following the training period. Do you have a background in successfully handling a collections dispute process from beginning to end? Are you able to collaborate with all levels of the organization to achieve business goals? Have you developed a proficiency with office management tools (e.g. Excel, SAP Microsoft Office Suite, etc.?) Do you have the tenacity and perseverance to see an objective through to completion? Have you been successful in documenting status updates/details to present to stakeholders?

As our Collections Associate, you will perform a variety of credit collection tasks related to our branch operations including initial contact with customer, request action/follow-up appropriately, and record disputes. Disputes are facilitated by you as you coordinate with the appropriate parties. You will bring 5+ years of relevant B2B Collections expertise and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates’ degree in a related field or an additional 10+ years of experience. Proficiency in SAP/Excel/GAP is required to be successful in this role. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/en/careers/

Just some of our many benefits include:

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement

The hiring range for this role is $75,900.00 – $99,645.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals. #LI-TG1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed in the Nasdaq Helsinki Ltd. in Finland.