Collections Associate

KONE; San Francisco (CA); On-site; USD 83,000 - 108,000; Full time

Benefits offered by this job

Competitive salary

401K Employer Match

Health Insurance

Well-being Program

Paid Time Off

Job summary

KONE is seeking a Collections Associate to support our Pacific District with credit collection tasks, disputes, and stakeholder communications in a hybrid role based in San Francisco, San Leandro, or Costa Mesa. The candidate should have 5+ years of B2B collections experience and proficiency with SAP/Excel.

Responsibilities include initial customer contact, follow-up actions, and documenting status updates for cross-functional teams. Training provided for a smooth transition into this field.

Qualifications

• 5+ years of relevant B2B collections expertise.
• Proficiency with SAP and Excel required.
• Ability to collaborate with all levels of the organization to achieve goals.

Responsibilities

• Perform credit collection tasks for branch operations, including initial customer contact and follow-up.
• Coordinate with appropriate parties to facilitate disputes.
• Document status updates for stakeholders.

Skills

B2B collections

SAP

Excel

GAP

Education

Associate's degree in related field

Tools

Microsoft Office

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and assist the local branch as a Collections Associate for KONE, supporting our Pacific District? This position will support collections in our Pacific District, and will work a hybrid schedule, following training; it can be based out of our San Francisco, San Leandro, or Costa Mesa branches. Do you have a background in successfully handling a collections dispute process from beginning to end? Are you able to collaborate with all levels of the organization to achieve business goals? Have you developed a proficiency with office management tools (e.g. Excel, SAP Microsoft Office Suite, etc.?) Do you have the tenacity and perseverance to see an objective through to completion? Have you been successful in documenting status updates/details to present to stakeholders?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Collections Associate, you will perform a variety of credit collection tasks related to our branch operations including initial contact with customer, request action/follow-up appropriately, and record disputes. Disputes are facilitated by you as you coordinate with the appropriate parties. You will bring 5+ years of relevant B2B Collections expertise and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates’ degree in a related field or an additional 10+ years of experience. Proficiency in SAP/Excel/GAP is required to be successful in this role.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Benefits

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement

The hiring range for this role in the San Francisco Bay Area and San Leandro locations is $82,600.00 – $108,360.00. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. We will also consider candidates in the Costa Mesa area. Costa Mesa area hiring range: $75,900.00 – $99,645.00

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

Read more on www.kone.com/en/careers/

Read more on https://kone.com/global/en/careers.html