Dispatch and Operations Administrator

Kimble; Twinsburg (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision coverage

Employee assistance program (EAP)

FSA - Health care and dependent care

Life insurance and AD&D

Paid time off

Referral program

Employee discounts

Job summary

Kimble Company is a locally owned and operated provider in the energy, materials, recycling, and solid waste industries with over 70 years of experience. The Dispatch and Operations Administrator role encompasses operational tasks, recordkeeping, and clerical duties within defined guidelines.

Based in Twinsburg, Ohio, the position focuses on dispatching trucks, coordinating routes, and maintaining strong customer relations while adhering to safety and process standards.

Qualifications

• Experience in fast-paced scale house operations.
• Experience in trucking operations and dispatching.
• Proficiency with PC Sales and Tower software.
• Strong Excel, Word, and Outlook skills.
• Ability to communicate with contractors and the public; accurate recordkeeping.
• Ability to understand and interpret data.

Responsibilities

• Dispatch trucks from the facility to well sites and manage material types and approvals.
• Provide ETAs for truck arrivals and update pads as needed.
• Relay maintenance information for truck road calls.
• Schedule residential and CFL routes with supervisor approval.
• Sequence roll-off loads with daily routes.
• Offer customer service for disposal questions and guidance.
• Operate standard office equipment and manage mail and filing.
• Enter daily productivity from driver route sheets.
• Follow safety rules and monitor transfer stations via live video.
• Perform other duties as assigned by management.

Skills

Dispatching experience

Customer service

Recordkeeping

Data interpretation

Relationship building

Communication skills

Tools

PC Sales

Tower

Microsoft Office

Job description

The Dispatch and Operations Administrator position performs a variety of operational, recordkeeping, and clerical tasks within clearly defined guidelines and established procedures.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Qualifications:

• Previous experience working in a fast-paced scale house operation
• Previous experience working in a trucking operations, with concentration in dispatching
• Previous waste experience, preferred
• Skill in utilizing appropriate software (PC Sales, Tower)
• Skill in utilizing Microsoft Office applications (Excel, Word, Outlook)
• Skill in establishing effective working relationships with contractors, contractual personnel, and the public.
• Possess excellent customer service skills as well as the ability to preform recordkeeping functions in an accurate and timely manner
• Ability to understand and interpret data

Responsibilities and Duties:

• Effectively and timely dispatch trucks from out facility to well sites as requested by customer to meet their needs. Determine the type of material being requested for pick up and ensure all approvals of material are in place. Ensure that all trucks in route are working efficiently for meeting the customers needs and managing company costs.
• Reply to all Oil and Gas companies email and voicemail for drill cuttings and roll off requests. Provide ETA's for when trucks will be on site and continuously update the pads if there are changes in those times.
• Relay information to maintenance for truck issued from drivers for road calls.
• Schedule residential and CFL routes for the next day with supervisor approval.
• Schedule, route, and sequence roll off loads to the driver's routes daily.
• Provide positive customer service by answering a variety of questions and complaints from the public concerning disposal processes and purchase of aggregate; direct customers to appropriate location/resources based on requests; direct trucks and vehicles to appropriate unloading/processing areas.
• Operate standard office equipment; perform such administrative support activities as opening and distributing mail, processing outgoing mail, filing, and other document record keeping functions.
• Entering of daily productivity from route sheets from drivers.
• Follow and inform truck drivers/contractors/public on all safety rules and regulations.
• Monitor all transfer stations via live video feed.
• All other duties as assigned by management.

Benefits:

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program

Kimble Recycling & Disposal, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.