Collections Assistant

The Nagler Group; Marlborough (MA); Hybrid; USD 28,000 - 30,000; Full time

Job summary

The Nagler Group seeks a Back Collections Administrative Assistant in Marlborough, MA for a temporary 4–6 month contract. The role is hybrid, requiring a minimum of 5 onsite days per month with some onsite scheduling flexibility.

Hours are 8:00 AM–5:00 PM, Monday–Friday. Pay ranges from $20.00 to $21.50 per hour. Duties include mail processing, payments, calls, document handling, and supporting the Collections Department.

Qualifications

• High school diploma or equivalent required.
• Previous administrative or public service experience preferred.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to learn and use additional software applications as needed.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines while maintaining accuracy and quality.
• Comfortable working in a fast-paced environment.
• Ability to work independently.
• Strong organization, time management, and prioritization skills.

Responsibilities

• Receive, document, sort, and distribute mail and correspondence via mail, email, fax, and other channels.
• Collect and process outgoing mail in a timely manner.
• Assist the Collections Department by answering calls, fielding inquiries, and supporting internal and external members as needed.
• Process payments for delinquent, bankrupt, CCCS, charged-off, and other accounts handled by the Collections Department.
• Assist with processing charge-offs on accounts.
• Generate department letters, including loss policy letters, Right to Cure letters, voluntary surrender letters, and related correspondence.
• Process transfer requests from collectors and/or team leaders.
• Review, research, and respond to credit disputes.
• Prepare invoices for management review and approval.
• Assist with referrals of accounts to attorneys and collection agencies, including documentation and tracking.
• Order and maintain office supplies and inventory.
• Review wellness and/or Amend-a-Note requests.
• Gather documentation, pull loan files, credit bureau reports, file paperwork, type correspondence, and assist with mailing.
• Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing.
• Support the Collection Manager and Assistant Collection Manager with special projects.
• Participate in cross-training with department specialists.
• Perform other job-related duties as assigned.

Skills

Attention to detail

Strong communication

Multitasking

Time management

Independent worker

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Back Collections Assistant

Collections Administrative Assistant – Temporary Contract

Location: Marlborough, MA

Schedule: Hybrid, minimum 5 days per month onsite, though additional onsite days may be required

Hours: Monday–Friday, 8:00 AM–5:00 PM

Pay: $20.00–$ 21.50 /hour

Assignment Length: 4–6 months, temporary only; will not convert to permanent

Responsibilities include:

• Receive, document, sort, and distribute incoming mail and correspondence via mail, email, fax, and other channels


• Collect and process outgoing mail in a timely manner


• Assist the Collections Department by answering calls, fielding inquiries, and supporting internal and external members as needed


• Process payments for delinquent, bankrupt, CCCS, charged-off, and other accounts handled by the Collections Department


• Assist with processing charge-offs on accounts


• Generate department letters, including loss policy letters, Right to Cure letters, voluntary surrender letters, and related correspondence


• Process transfer requests from collectors and/or team leaders


• Review, research, and respond to credit disputes


• Prepare invoices for management review and approval


• Assist with referrals of accounts to attorneys and collection agencies, including documentation and tracking


• Order and maintain office supplies and inventory


• Review, process, document, and track wellness and/or Amend-a-Note requests


• Gather documentation, pull loan files, credit bureau reports, file paperwork, type correspondence, and assist with mailing


• Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing


• Support the Collection Manager and Assistant Collection Manager with special projects


• Participate in cross-training with department specialists


• Perform other job-related duties as assigned

Qualifications:

• High school diploma or equivalent required


• Previous administrative experience or public service experience preferred


• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint


• Ability to learn and use additional software applications as needed


• Strong verbal and written communication skills


• Ability to manage multiple tasks and meet critical deadlines while maintaining accuracy and quality


• Comfortable working in a fast-paced environment


• Ability to work independently


• Strong organization, time management, and prioritization skills