Collections Analyst Dallas

SOCOTEC, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Job summary

SOCOTEC, Inc. is seeking a Collections Analyst to join a growing, distributed team based in Dallas, TX.

This hands-on role focuses on managing a book of B2B accounts across construction and engineering services, driving DSO improvements, and supporting automated collections with HighRadius. You will report to the Collections Manager and play a key part in escalating issues, resolving disputes, and maintaining accurate account data in Deltek and HighRadius.

Qualifications

• 2+ years in B2B collections, AR, or related finance role.
• Proven ability to manage high-volume books with discipline.
• Strong written and verbal communication for difficult conversations.
• Experience with Deltek or HighRadius is an advantage.
• Organized self-starter in a fast-paced environment.

Responsibilities

• Manage a defined book of B2B accounts and drive timely payment.
• Execute outbound contact strategy via phone and email daily.
• Work aging accounts from early reminders to pre-legal escalation.
• Log every contact with full notes in HighRadius.
• Monitor promises to pay and address broken PTPs promptly.
• Escalate accounts per policy and route disputes to owners.
• Track disputes and follow up to prevent aging.
• Communicate dispute outcomes and reactivate invoices.
• Provide feedback on HighRadius usability to improve E2E flow.
• Support transition to automated workflows and updated SOPs.
• Maintain data accuracy in Deltek and HighRadius.

Skills

B2B collections

account management

communication

ERP experience

Self-starter

Tools

Deltek

HighRadius

Job description

SOCOTEC company is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high-performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects

SOCOTEC’s combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth.

With a rapidly growing US footprint and over $360M in annual revenue, SOCOTEC is building the infrastructure to match its ambitions. We are proud to be certified as a Great Place to Work by the global authority on workplace culture.

Job Description

SOCOTEC is seeking a Collections Analyst to join a growing, geographically distributed collections team based in Dallas, TX. This is a hands-on role in a high-activity environment, managing a book of B2B accounts across construction and engineering services.

You will report directly to the Collections Manager and be a core member of the team responsible for driving DSO improvement,maintainingrigorous contact discipline, and supporting the adoption ofHighRadiusas the team transitions to an automated collections platform. This is a strong opportunity for someone who wants to develop deepexpertisein B2B collections within a fast-growing professional services firm.

Key Responsibilities

Collections Operations

• Manage a defined book of B2B accounts, working aprioritizedqueue daily to drivetimelypayment and reduce aged AR
• Execute outbound contact strategy across phone and email,maintaininga minimum contacts per day in line with team standards
• Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy
• Log every contact attempt inHighRadiuswith full notes
• Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they areidentified
• Identifyand escalates accounts that manager involvement in line with the written escalation policy
• Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classification framework
• Track open disputes and follow up with resolution owners within the requiredtimeframesto prevent aging
• Communicate dispute outcomes clearly to customers and re-activate invoices in the collections queue once resolved
• Flag recurring dispute patterns to the Collections Manager for upstream process improvement
• Work daily withinHighRadius– managing your assigned queue, logging contacts, and updating account statuses
• Provide feedback onHighRadiusfrom a day-to-day user perspectivein order to improve user experience and functionality
• Support the transition from manual processes to automated workflows, including adopting new tools and following updated SOPs as they are introduced
• Maintainaccurateaccount data and statuses inDeltekandHighRadius, including payment terms, addresses, and contact details

Pay-When-Paid & Project-Based Billing

• Understand and apply pay-when-paid contract terms when managing relevant accounts, distinguishing these from standard collections activity
• Work closely with project accountants to resolve billing queries and ensure invoice accuracy prior to collections outreach
• Manage multi-invoice client relationships with an understanding of project-level billing and payment cycles typical in construction and engineering
• Contribute to weekly team huddles and status meetings, flagging stuck accounts, broken PTPs, and internal blockers
• Support the Collections Manager in preparing aging analysis and KPI reporting bymaintainingaccurateand up-to-date account notes and statuses
• Collaborate with project accountants, operations teams, and internal stakeholders to resolve disputes and billing issues that are blocking payment

Qualifications

Required

• 2+ years of experience in B2B collections, accounts receivable, or a closely related finance role
• Demonstrated ability to manage a high-volume account book with discipline and attention to detail
• Strong written and verbal communication skills, including the ability to handle difficult payment conversations professionally
• Comfort working in ERP and AR systems; experience withDeltek,HighRadius, or similar platforms is an advantage
• Organizedself-starter who can manage competing priorities in a fast-paced environment

Preferred

• Experience in the construction, engineering, or professional services industry; familiarity with pay-when-paid contracts and project-based billing is a strong plus
• Familiarity with dispute resolution workflows and cash application processes
• Prior experience working in a distributed or multi-location team environment

Additional Information

• Competitive benefits package including health, dental, vision, and 401(k)
• Clear development path within a growing collections function, with exposure to technology implementation, process improvement, and senior leadership
• The opportunity to be part of building a best-in-class collections team within one of the fastest-growing AEC consulting firms in the US

For more information, please visit www.socotec.us

Job Type: Full-Time, In office 4 days a week with one hybrid/ remote day

All your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.