Collections Analyst

FTS, Inc.; Rockville (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

FTS, Inc. in Rockville, MD seeks an Audit & Collections specialist to prepare notification letters, compile documentation for auditors, and manage delinquency communications with employers.

The role involves coordinating with multiple stakeholders to resolve audit-related issues and ensure accurate records. The ideal candidate has a Bachelor's degree, 3+ years of relevant experience, and strong communication skills.

Qualifications

• 3+ years of relevant work experience.
• Bachelor's degree or equivalent practical experience.
• Prior experience with multiemployer trust funds or auditing is a plus.
• Strong written and verbal communication skills.
• Ability to navigate complex situations with a positive, adaptable, and collaborative approach.
• Responsive to leadership and stakeholders to support timely decision-making.
• Capable of investigating and resolving issues through coordination with participants, vendors, and internal teams.

Responsibilities

• Prepare and distribute audit notification letters, and maintain accurate records.
• Compile and supply documentation needed by auditors, and follow up on incomplete audits.
• Enter finalized audit results into the database, and inform employers of outcomes.
• Verify invoice accuracy submitted by auditors.
• Process payments related to audits and delinquencies.
• Generate and send delinquency notices to employers.
• Coordinate with employers to address delinquency issues.
• Support legal counsel with administrative tasks related to collections.
• Track pension overpayments through submission and resolution.
• Monitor payroll filings progress and escalate as needed.
• Serve as liaison with attorneys, fund administrators, and collections professionals.
• Draft repayment terms and agreements as needed.
• Escalate delinquent accounts to legal counsel per guidelines.
• Identify and recommend employer overpayments for review.
• Perform additional duties as assigned.

Skills

3+ years of experience

Strong communication

Adaptable and collaborative

Responsive to leadership

Issue investigation and coordination

Education

Bachelor's degree or equivalent

Job description

• Prepare and distribute audit notification letters, and maintain accurate database and accounting records to track audit progress
• Compile and supply documentation needed by auditors, and follow up on any audits that remain incomplete
• Enter finalized audit results into the database, and inform employers of outcomes along with any contribution shortfalls identified
• Verify the accuracy of invoices submitted by auditors
• Process payments related to audits and outstanding delinquencies
• Generate and send delinquency notices to employers
• Partner with employers to address and resolve issues raised in delinquency correspondence
• Support legal counsel with administrative tasks related to collections matters
• Track pension overpayments through to submission and final resolution
• Monitor progress reports to flag contractors behind on payroll report filings, and take appropriate follow-up action
• Serve as the Fund's point of contact when liaising with attorneys, fund administrators, and other collections professionals to negotiate payment terms and service arrangements
• Follow up on employer communications, negotiate repayment terms, and draft repayment agreements as needed
• Escalate delinquent accounts to legal counsel per Fund guidelines, and maintain updated status on all accounts under legal review
• Recommend any identified employer overpayments to the Senior Audit & Collections Analyst for review
• Perform additional duties as assigned

QUALIFICATIONS

• 3+ years of relevant work experience preferred
• Bachelor's degree or equivalent practical experience preferred
• Prior experience with multiemployer trust funds or auditing is a plus
• Strong written and verbal communication skills
• Ability to navigate complex situations with a positive, adaptable, and collaborative approach
• Responsive to leadership and stakeholders to support timely decision-making
• Capable of investigating and resolving issues through coordination with participants, vendors, and internal teams