Collections Analyst

Lansing Building Products LLC; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Lansing Building Products LLC in Richmond, VA is seeking a Collections Analyst to support the Sales team and protect the Lansing brand by collecting past-due amounts for assigned accounts and resolving credit-related issues from branches and customers.

The role requires strong problem solving, attention to detail, and the ability to work in a fast-paced, in-office environment Monday through Friday, with occasional travel.

Qualifications

• High school diploma and 2 years related experience.
• Bachelor's degree is a plus.
• Experience with collections or credit is preferred.
• Strong verbal and written communication.

Responsibilities

• Collect past due amounts and negotiate payment plans.
• Handle inquiries from Lansing Associates and customers.
• Review lien waivers for accuracy.
• Escalate complex accounts to outside collections when needed.
• Maintain accurate records in accounting systems.

Skills

Problem solving

Customer focus

High transaction volume

Attention to detail

Team player

Excel

Word

Communication

Education

High school diploma

2 years related experience

Bachelor's degree a plus

Tools

Excel

Word

Job description

Collections Analyst

The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For Assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts. Daily follow up on open COD's.
• Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
• Review of lien waivers for accuracy of legal language and reconciliation to accounting records.
• Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk
• Issue demand letters for overdue accounts and collect outstanding balances. Determine when to escape account to outside collections.
• Other duties as assigned

Qualifications

• Strong problem solving/decision-making skills.
• Strong customer focus.
• Ability to handle high transaction volume
• Ability to manage multiple tasks and meet deadlines
• Ability to work with a strong attention to detail
• Ability to work effectively in a team environment
• Ability to reconcile accounting records
• Communication Proficiency
• Basic proficiency with Excel and Word

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional, in-office environment.

Physical Demands

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

Travel

Some travel may be required for this position.

Required Education and Experience

• High school diploma.
• 2 years related experience
• Bachelor's degree is a plus, but not required

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