Collections Analyst

Lansing Building Products, LLC; Richmond, Northern (VA, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Tuition reimbursement

Paid vacation

Paid holidays

Life insurance

Disability insurance

Wellness program

Parental leave

Job summary

Lansing Building Products, LLC is seeking a Collections Analyst for our Richmond, VA area office. This role supports the Sales team and protects the Lansing brand by collecting past due amounts for assigned accounts and resolving credit-related issues via calls and emails.

The ideal candidate will have a high school diploma with 2 years of related experience; a Bachelor’s degree is a plus. Strong Excel/Word skills and attention to detail are essential.

Qualifications

• High school diploma is required.
• 2 years related experience preferred.
• Bachelor’s degree is a plus.

Responsibilities

• Collect past due amounts for assigned accounts and negotiate payment plans.
• Handle incoming calls and emails to resolve credit-related issues and reconcile records.
• Review lien waivers for accuracy and align with accounting records.
• Collaborate with Sales and Senior Credit Analyst on large projects to mitigate risk.
• Issue demand letters and determine when to escalate to outside collections.

Skills

High-volume transactions

Multitasking

Attention to detail

Team collaboration

Accounting reconciliation

Excel and Word

Education

High school diploma

Bachelor’s degree preferred

Tools

Excel

Word

Job description

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service, and Excellence in everything we do. Lansing has nearly 2,000 associates in 112 branches serving customers in 34 states, along with Home Office locations in Richmond, VA and Waltham, MA.

We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers. As a growing company, we offer the opportunity to build a meaningful career, develop new skills, work alongside experienced leaders, and make a visible impact on our business and the customers we serve. We combine the resources and opportunities of a growing national organization with the personal connections and values-driven culture of a family business. For talented people who want to grow, contribute, and be part of something built to last, Lansing offers an opportunity to build more than a job—we offer a career with purpose.

Collections Analyst

The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• For Assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts. Daily follow up on open COD’s.
• Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
• Review of lien waivers for accuracy of legal language and reconciliation to accounting records.
• Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk
• Issue demand letters for overdue accounts and collect outstanding balances. Determine when to escape account to outside collections.
• Other duties as assigned

Qualifications

• Ability to handle high transaction volume
• Ability to manage multiple tasks and meet deadlines
• Ability to work with a strong attention to detail
• Ability to work effectively in a team environment
• Ability to reconcile accounting records
• Basic proficiency with Excel and Word

Supervisory Responsibility

This position has no supervisory responsibilities.

This job operates in a professional, in-office environment.

Physical Demands

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

Travel

Some travel may be required for this position.

Required Education and Experience

• High school diploma.
• 2 years related experience
• Bachelor's degree is a plus, but not required

A Career with Lansing Building Products offers:

• Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
• Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
• Culture: A people-first workplace focused on collaboration and growth.
• Work/Life Balance: Paid Vacation & Sick Days
• Growth/Development: Tuition Reimbursement & Training Programs

Other Added Benefits:

• Company Paid Parental Leave
• Company Paid Life Insurance
• Short Term & Long-Term Disability
• Paid Holidays
• Health and Wellness program

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.