Collections Agent

Corpay, Inc.; Houston (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Corpay, Inc. recherche un Agent de Recouvrement basé à Houston, TX. Dans ce rôle, vous réaliserez des fonctions variées de crédit et de recouvrement, y compris la gestion des appels entrants et sortants concernant les paiements. Vous serez en charge d'assurer le respect des pratiques de recouvrement et de maintenir des relations avec les clients pour maximiser les profits.

Benefits

Bénéfices médicaux, dentaires et de vision disponibles dès le premier mois après l'embauche

Inscription automatique au plan 401k

Cours de fitness virtuels

PTO robuste incluant les vacances et le temps personnel

Remises avec des grands fournisseurs

Soutien philanthropique à des organisations

Culture d'entreprise amusante avec des concours

Qualifications

• Expérience de 1 an en recouvrement ou service à la clientèle.
• Capacités de communication écrite et verbale requises.
• Approche de travail autonome et auto-motivée.

Responsibilities

• Exécuter des recherches et collecter les paiements liés aux produits Corpay.
• Assurer une communication efficace avec les clients pour résoudre les problèmes.
• Fournir un soutien et un coaching aux nouveaux employés.

Skills

Communication

Organisation

Analyse

Travail en équipe

Orienté vers les objectifs

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Office

Job description

Corpay is currently looking to hire a Collections Agent within our Corporate Payments line of business and is located in Houston, TX. In this role, you will perform a wide variety of credit & collection functions. Following established guidelines, handle inbound and outbound calls regarding payment and other inquiries relating to their accounts. You will report directly to the Collections Supervisor.

How We Work

As a Collections Agent, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Houston, TX
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Responsible for researching and collecting of Corpay products
• Making recommendations based on policy/procedures for mitigating risk
• Following established guidelines/procedures regarding negotiations
• Ensuring adherence to Comdata debt collections practices and procedures
• Monitoring past due accounts and taking appropriate actions to resolve problems by contacting customers, escalating issues to management; coordinating with respective departments on any plans/solutions
• Maintaining collection files and notes to facilitate aging reduction
• Researching and reconciling outstanding accounts to resolve issues and determine if adjustments, corrections, or collections should take place
• Providing trainee support and coaching as needed while providing feedback to management
• Performing other job-related duties as requested to ensure the goals and objectives of the department are met
• Assessing those customers changing financial status and recommending modifications to that relationship
• Reporting to a collection supervisor or manager and interacting closely with Sales, Customer Relations, and other Fleetcor departments to minimize losses and maximize profits

Qualifications & Skills

• High School diploma or equivalent required, some college strongly preferred
• 1+ year experience in the Collections/Customer Service/Telemarketing/Telesales industries required
• Basic written and verbal communication skills required
• Basic organizational and analytical skills
• Proficient in basic computer skills including Microsoft Office
• Ability to work in a team environment
• Must be goal oriented
• Ability to establish and maintain relationships with internal departments and external customers
• Promote customer awareness of contractual terms and conditions
• Demonstrate a self-motivated independent work approach
• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency