Collections Account Manager

Jimmy Jazz; Green Bay (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K with company match

Paid vacation and bonuses

Job summary

Easton Motors, a leading Buy Here Pay Here dealership in Green Bay, seeks a compassionate Collections Account Manager to assist guests with outstanding balances and financing concerns. The role emphasizes empathy, clear communication, and collaborative repayment plans.

Requirements include a high school diploma, strong communication skills, and experience in high-volume calls and administrative tasks. The position offers comprehensive benefits and room for growth within the finance team.

Qualifications

• Strong verbal and written communication skills required.
• Proficiency with Microsoft Office Suite and related software is expected.
• Experience with high-volume call handling and administration preferred.
• Excellent organizational and detail-oriented abilities.

Responsibilities

• Engage with guests to address balances and resolve account issues.
• Explain payment options and consequences of non-payment.
• Develop feasible payment plans with guests.
• Document interactions and follow up to ensure resolution.
• Maintain confidentiality and professionalism at all times.
• Escalate complex issues to appropriate departments as needed.
• Answer calls promptly and courteously.
• Process payments made in person and by mail.
• Prepare daily correspondence related to accounts and inquiries.
• Generate and distribute team/guest reports as required.
• Support the legal department with related issues.
• Provide training to Assistant Account Collections Specialists.

Skills

Communication

Office software

Call handling

Attention to detail

Administrative tasks

Court/government knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

• Location 1673 Main Street,Green Bay, WI, 54302,United States
• Base Pay $21.00 - $23.00 / Hour
• Job Category Collections
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

At Easton Motors, we believe in fostering meaningful connections, both internally and with our guests. We understand that each individual's journey is unique, and we approach every interaction with empathy and respect. As a leading "Buy Here Pay Here" dealership, we are committed to providing exceptional service and support to our guests during every step of their purchasing and ownership process. Our values revolve around integrity, compassion, and collaboration.

We are seeking a compassionate and dedicated Collections Account Manager to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring that they feel heard and supported throughout the process. If you have a heart for service and a talent for problem-solving, we would love to meet you.

POSITION TECHNICAL RESPONSIBILITIES

• Engage with guests in a respectful and empathetic manner to address outstanding balances and resolve account issues.
• Provide clear and accurate information regarding account details, payment options, and consequences of non-payment.
• Work collaboratively with clients to develop feasible payment plans that align with their financial situation.
• Document all interactions meticulously and follow up as necessary to ensure ongoing communication and resolution.
• Maintain a high level of professionalism and confidentiality at all times.
• Identify and escalate any complex or sensitive issues to the appropriate department for further support.
• Answer calls promptly and courteously.
• Handle guests coming in to make payments and discuss their account and escalate the guest appropriately.
• Assists with guest disputes accurately and in a timely manner.
• Posts payments mailed or reported from the guest.
• Conducts correspondence daily that might include following insurance information, guest disputes, special requests from guests, etc.
• Generate and distribute reports to team members and guests as needed.
• Care for miscellaneous issues that arrive and pertain to the legal department.
• Maintain a clean and safe work environment.
• Provide training and development for Assistant Account Collections Specialists.
• Provide recommendations on how to recover outstanding payments.
• Negotiate payoff deadlines and payment plans.
• Handle questions and guest complaints.
• Investigate and resolve discrepancies in payments or accounts.
• Other duties as assigned.

Education:

• High school diploma/GED required, additional qualifications or certifications related to collections or finance are a plus.

Required Knowledge and Skills:

• Excellent verbal and written communication
• Proficient with Microsoft Office Suite and related software
• Proficient in high volume call answering and administration
• Organized with great attention to detail
• Basic understanding of court and administrative proceedings and documentation preferred
• Proficient in administrative tasks

Experience:

• 1-2 years of experience in working with sub-prime customers and the collection of outstanding debt preferred.
• 2 years of customer service experience required.

Other Requirements:

• Applicants must be currently authorized to work in the United States on a full-time basis.

Summary

Company History:

Easton Motors has been assisting guests with purchasing, financing, and servicing used vehicles for over 30 years. Team Easton upholds strong ethics, outgoing kindness and care, and positive attitudes with all guests. With 8 automotive dealerships, 5 service locations, 2 automotive parts stores, and 1 finance company, and continuing to grow, Easton Motors values exceptional customer service, honesty, respect, and trust.

BENEFIT SUMMARY

• Industry leading health, dental, and vision insurance
• Company sponsored life insurance
• Structured vacation program
• Competitive 401K match
• Position specific bonus structures

EQUAL EMPLOYMENT OPPORTUNITY

We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.