Auto Collections Specialist & Office Clerk

Auto Group; Hendersonville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Performance Bonus Opportunities

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Discounts

Career Growth Opportunities

Job summary

Hunter Automotive Group is seeking an Account Manager with collections experience to manage customer accounts, follow up on past-due balances, and provide administrative support to daily dealership operations.

Responsibilities include maintaining records, discussing payment options, and arranging realistic payment plans while upholding confidentiality and company guidelines.

Qualifications

• Experience managing customer accounts and collections.
• Strong communication and problem solving skills.
• Attention to detail and accuracy in record keeping.

Responsibilities

• Manage customer accounts and follow up on past-due balances.
• Communicate payment options and account resolutions professionally.
• Create reasonable payment arrangements with customers.
• Maintain accurate records of communications, payments, and activity.
• Support daily office operations and data entry tasks.
• Assist with reviewing delinquent accounts per company procedures.

Skills

Account management

Collections experience

Customer service

Data accuracy

Tools

CRM software

Office software

Data entry systems

Job description

Join the Hunter Automotive Group Team

Hunter Automotive Group is looking for a reliable, organized, and customer-focused Account Manager to join our team. This position is a great opportunity for someone with collections experience who enjoys working with customers, solving problems, and supporting daily dealership operations.

In this dual-role position, you will help manage customer accounts, assist with payment solutions, maintain accurate records, and provide administrative support to ensure smooth office operations.

What You'll Do

• Customer Account Management & Collections
• Manage customer accounts and assist with payment follow-up on past-due balances.
• Communicate with customers professionally to discuss payment options and account solutions.
• Work with customers to create realistic payment arrangements when needed.
• Maintain accurate records of customer communication, payments, and account activity.
• Assist with reviewing delinquent accounts and follow company procedures regarding account resolution.
• Maintain confidentiality and follow all applicable collection guidelines.

Office & Administrative Support

• Perform daily office tasks, including data entry, filing, and maintaining customer records.
• Answer incoming calls and assist customers with questions or direct them to the appropriate department.
• Process customer payments and update dealership systems accurately.
• Assist with customer paperwork, vehicle files, and insurance verification.
• Support management and dealership operations with administrative needs.

What We're Looking For

• Previous collections experience required (auto, finance, medical, credit card, or similar industries welcome).
• Previous administrative, office, or customer service experience preferred.
• Strong communication and customer service skills.
• Ability to handle difficult conversations professionally and respectfully.
• Strong attention to detail and accuracy when managing records and payments.
• Comfortable using computers, customer databases, and office software.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude and strong work ethic.

Benefits & Perks

• Competitive Pay
• Performance Bonus Opportunities
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Career Growth Opportunities

About Hunter Automotive Group

At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. We believe in building a team where employees can grow, contribute, and develop long-term careers.

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude

Hunter Automotive Group is an Equal Opportunity Employer.